The difference in old and new is the utter distain this group has for the FF.
Attitude starts at the top....I seem to recall something I read that quoted Parker saying that to much attention was given to the passengers. This isn't a direct quote, but the message is the same. I couldn't guess what department you are in, but it is obviously not in the air side(flight crew) of this airline. Additionally, you don't non rev much, because if you had you would see dedicated flight attendants, going beyond the call of duty, which I might add, includes working between flights, cleaning airplanes and assisting passengers and NOT getting paid!!!!!!!!!!!!!!!