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I doubt if the network carriers make money on carrying pets as passenger baggage and only do it because it historically was done and it is very hard to no longer do something that you once did.
When I checked in in Atlanta, they had a dedicated position for pet check-in. The pet priority program w/ NW clearly involved dedicated staff. I can't tell you what dedicated people are involved w/ pets, but given that it is a specialized product, I am certain that are some dedicated people - if nothing else but a supervisor at every hub and a team of analysts at HDQ to make sure the whole program works right. And of course the customer relations people that have to respond to the DOT and customers about injured animals.What "extra staff" are you referring to?
while 50 minutes seems way to long to wait to deliver a pet in any temperature, it seems potentially deadly at temps well below freezing.delta kills another, http://www.google.com/hostednews/canadianpress/article/ALeqM5gDuHXpKppLd8kiE9SAszwwuV2eog?docId=5770496