Really? LOL. If that's what you wanna think then so be it. What weather disaster? What air disaster? No other airline has offered free flights to the passengers with canceled tickets from the closure of the rail system except for Delta after the big oops they just got caught at. ALL airlines will and do offer some kind of help and/or flights during weather and air disasters as you state. Not one airline has done free flights because a rail system has been shut down during an accident investigation and repairs being made to the rail itself. SWA does have a history of taking care of it's customers, matter fact there doesn't have to be a weather problem or an air disaster for SWA to take care of the customers, SWA never charges anything if someone wants to change flights or schedules, so they don't need the weather excuse to do so. You brought it up, I didn't...metopower said:
Imagine this now
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WorldTraveler
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taking care of customers?
plz.
It is WN in TWO separate incidents that has been featured in the media for its FAs slamming the bathroom door on a dying man and then having the police instead of EMTs called and then most recently because FAs refused to pass along word to the cockpit information regarding a passenger who just received a death threat phone call from a husband who was dead by the time the flight landed.
no, WN doesn't care for its passengers any better than any other airline and in fact a whole lot worse than other carriers.
WN's baggage and on-time performance is worse than other carriers by a significant amount.
WN is a MARKETING organization that can make the public believe they are getting something better than they are and nothing more.
When WN can convince legislators that they need space at LGA and DCA despite having a larger operation at BWI than any carrier has at LGA or DCA and that WN needs to be given space to grow at DAL even though WN is larger at DAL than AA at DCA, it is all about market and trying to convince the world that WN is something mythical and beyond reality.
when WN's average fares on many of its top routes are higher than legacy carriers from their own hubs, it is all about marketing and nothing about substance.
WN is nothing but a marketing machine that has been able to convince a whoel lot of people about how great they are when there are serious cracks in the façade.
that's precisely why some of WN's competitors continue to push on WN in the market so that the façade develops more and more cracks until the public and legislators see WN for what it really is.... a low fare, low class air transportation system.
plz.
It is WN in TWO separate incidents that has been featured in the media for its FAs slamming the bathroom door on a dying man and then having the police instead of EMTs called and then most recently because FAs refused to pass along word to the cockpit information regarding a passenger who just received a death threat phone call from a husband who was dead by the time the flight landed.
no, WN doesn't care for its passengers any better than any other airline and in fact a whole lot worse than other carriers.
WN's baggage and on-time performance is worse than other carriers by a significant amount.
WN is a MARKETING organization that can make the public believe they are getting something better than they are and nothing more.
When WN can convince legislators that they need space at LGA and DCA despite having a larger operation at BWI than any carrier has at LGA or DCA and that WN needs to be given space to grow at DAL even though WN is larger at DAL than AA at DCA, it is all about market and trying to convince the world that WN is something mythical and beyond reality.
when WN's average fares on many of its top routes are higher than legacy carriers from their own hubs, it is all about marketing and nothing about substance.
WN is nothing but a marketing machine that has been able to convince a whoel lot of people about how great they are when there are serious cracks in the façade.
that's precisely why some of WN's competitors continue to push on WN in the market so that the façade develops more and more cracks until the public and legislators see WN for what it really is.... a low fare, low class air transportation system.
FrugalFlyerv2.0
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WorldTraveler said:
Indeed we agree here. Ofcourse you do realize that on the issues where we disagree you're (obviously) wrong.
Case in point:
WorldTraveler said:
In baggage handling and on time performance DL is better than WN.
However, the current DOT data with respect to complaints against US carriers has DL certainly not winning. DL has .68 complaints per 100 000 enplanements comapared to .46 for WN. Jan-March 2015 DL had 247 complaints compared to 170 for WN. (read all about it here: http://www.dot.gov/sites/dot.gov/files/docs/2015MayATCR.pdf )
So it would appear that WN is more than a marketing organization.
Spin away!
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When passengers complain less for receiving poorer treatment, it is all about marketing
When WN gets higher average fares on many of its top routes than the legacy carriers and WN has worse on time and a higher percentage of loss bags, marketing is the only reason
When WN gets higher average fares on many of its top routes than the legacy carriers and WN has worse on time and a higher percentage of loss bags, marketing is the only reason
FrugalFlyerv2.0
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WorldTraveler said:
So can you explain why DL customers complain more when apparently they are receiving better treatment (i.e. on-time arrival and less mishandled bags)?
Spin away!
WorldTraveler
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The nay spin is your dizziness
WN underperforms DL on many of the key metrics in the DOT report
WN sets the bar low and their customers don't complain when they under deliver
DL and the legacies offer a more complex product and in DL's case deliver it better hut their customers still complain more
It's all Bout marketing on WN's side in a philosophy that is shared with LCCs and ULCCs while legacy customers still have expectations of cognac and breadsticks with LCC fares
There still is no evidence thT anyone actually bought a $2000 DL fare on the Shuttle
WN underperforms DL on many of the key metrics in the DOT report
WN sets the bar low and their customers don't complain when they under deliver
DL and the legacies offer a more complex product and in DL's case deliver it better hut their customers still complain more
It's all Bout marketing on WN's side in a philosophy that is shared with LCCs and ULCCs while legacy customers still have expectations of cognac and breadsticks with LCC fares
There still is no evidence thT anyone actually bought a $2000 DL fare on the Shuttle
FrugalFlyerv2.0
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It is hilarious to read the spin.
If you were actually to believe him, WN has been surviving on marketing gimmicks for >40 years. Quite the accomplishment. Or I guess Americans are indeed that stupid. Or could it be that somebody does not know what they're taking about? Again.
If his fabricated theory was correct, than carriers such as NK here or FR & U2 in Europe would have the happiest customers on earth, whereas the USA3, the EU3, the ME3, CX, SQ, etc., the ones that set the bar so high have the grumpiest group of repeat customers ever.
Getting back to the topic: how do you know there is no evidence that the $2k fare has not been purchased? Do you have some inside information or are you just speculating?
If you were actually to believe him, WN has been surviving on marketing gimmicks for >40 years. Quite the accomplishment. Or I guess Americans are indeed that stupid. Or could it be that somebody does not know what they're taking about? Again.
If his fabricated theory was correct, than carriers such as NK here or FR & U2 in Europe would have the happiest customers on earth, whereas the USA3, the EU3, the ME3, CX, SQ, etc., the ones that set the bar so high have the grumpiest group of repeat customers ever.
Getting back to the topic: how do you know there is no evidence that the $2k fare has not been purchased? Do you have some inside information or are you just speculating?
WorldTraveler
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Customer complaints have nothing to do with BKLD3 said:
And WN's profits are no longer well above industry leading any more
Legacy carriers are beating WN at its own game
I have never said that WN doesn't run a very good business because they do.
but they aren't that much better NOW than their competitors if at all.
Public perception is still swayed by the WN marketing machine
Kev3188
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Lots of intemperate foot stomping here.
Shame, really; this topic/incident could go any number of interesting directions...
Shame, really; this topic/incident could go any number of interesting directions...
WorldTraveler
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Precisely
The government subsidized railroad renders the air Shuttles a fraction of itself
As for the direction of the thread, perhaps the restoration of rail service takes away the focus from a purported but unproven $2000 fare to the merits of value in the industry
DL is delivering the highest quality product among the big 4. The fact that DL also gets the highest yield says volumes about how the market values DL service relative to its competitors
The government subsidized railroad renders the air Shuttles a fraction of itself
As for the direction of the thread, perhaps the restoration of rail service takes away the focus from a purported but unproven $2000 fare to the merits of value in the industry
DL is delivering the highest quality product among the big 4. The fact that DL also gets the highest yield says volumes about how the market values DL service relative to its competitors
FrugalFlyerv2.0
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Wow! Talk about a bitter, angry person.
Get some help man, get some help.
Get some help man, get some help.
WorldTraveler
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There is nothing bitter about noting that Amtrak is subsidized because it is
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I do believe the poster said a bitter angry man now the last time I checked Amtrak is a company not necessairily a man
