Y'all may recall that I hijacked a thread (sorry) on W-2s last week talking about my struggle to get the company to return items I lent to the Heritage Lobby program. In case you don't, I've copied what my post was below in blue. Several of you asked for an update.
I received a bashed-in box from Fedex yesterday. In addition to failing to include a number of items in the box, some of the things they did manage to send were damaged. Pictures are worth a thousand words, so I'll let the following pics speak for themselves. Needless to say, they weren't sent to Tempe in this condition. We'll see how they respond to my next volley of e-mails trying to get this corrected. :angry:
I've been trying to get my AL/US memorabilia back from the heritage lobby display since frickin' October. The story changes every time I interact with the morons in Tempe. Tempe claims it lost the inventory list I sent them, so they have no record of what was there, and the Lotus Notes copy I kept was wiped out in the conversion to Outlook and the botching of data migration in my old department. I've gotten runaround after runaround and have escalated this all the way to Parker himself. I still don't have my stuff back, and now I'm told there are only two people in the whole place who have access out of the 35k who work here! I've been lied to, spoken to in a nasty tone, and have been told that I "donated" the items instead of "lent" them (I know what I did and didn't do). And not one single time has someone gotten back to me as they promised. I have consistently had to rattle their cage to get a response. Can you tell I'm ticked?
We're not talking about a few luggage tags. We're talking about an AL DC-9 model that was given to my great grandfather by McDonnell Douglas when AL purchased that aircraft type -- the same as the one that hangs in the Smithsonian. A bronze commemorative coin marking the name change from AL to US with a hand-signed note from Ed Colodny. AL service pins that belonged to my great-grandfather and grandfather. Stuff that has real sentimental value to me and that represents a company I loved working for and miss to this day. Tempe had the audacity to offer me a current livery model instead. Why the heck would I want a souvenier from those people?
I'll bet I never actually see my stuff. Sorry for rambling. The subject burns me up.
I received a bashed-in box from Fedex yesterday. In addition to failing to include a number of items in the box, some of the things they did manage to send were damaged. Pictures are worth a thousand words, so I'll let the following pics speak for themselves. Needless to say, they weren't sent to Tempe in this condition. We'll see how they respond to my next volley of e-mails trying to get this corrected. :angry:
I've been trying to get my AL/US memorabilia back from the heritage lobby display since frickin' October. The story changes every time I interact with the morons in Tempe. Tempe claims it lost the inventory list I sent them, so they have no record of what was there, and the Lotus Notes copy I kept was wiped out in the conversion to Outlook and the botching of data migration in my old department. I've gotten runaround after runaround and have escalated this all the way to Parker himself. I still don't have my stuff back, and now I'm told there are only two people in the whole place who have access out of the 35k who work here! I've been lied to, spoken to in a nasty tone, and have been told that I "donated" the items instead of "lent" them (I know what I did and didn't do). And not one single time has someone gotten back to me as they promised. I have consistently had to rattle their cage to get a response. Can you tell I'm ticked?
We're not talking about a few luggage tags. We're talking about an AL DC-9 model that was given to my great grandfather by McDonnell Douglas when AL purchased that aircraft type -- the same as the one that hangs in the Smithsonian. A bronze commemorative coin marking the name change from AL to US with a hand-signed note from Ed Colodny. AL service pins that belonged to my great-grandfather and grandfather. Stuff that has real sentimental value to me and that represents a company I loved working for and miss to this day. Tempe had the audacity to offer me a current livery model instead. Why the heck would I want a souvenier from those people?
I'll bet I never actually see my stuff. Sorry for rambling. The subject burns me up.
).
