wnbubbleboy
Veteran
Two years ago, Fortune magazine asked two dozen business leaders, "What's the best advice you ever got?"
Kelleher's came from his mom: "People should be respected and trusted as people, not because of their position or title," he said.
When Kelleher was 11 or 12, he and his mom would stay up till 3 in the morning, talking.
"She talked a lot about how you should treat people with respect," Kelleher said in a first-person account in another issue of Fortune. "She said that positions and titles signify absolutely nothing. They're just adornments; they don't represent the substance of anybody."
That idea was confirmed after a leading businessman in their neighborhood was convicted of embezzlement. His title and immaculate dress didn't tell the real story.
"She taught me that every person and every job is worth as much as any other person and any other job," he said.
Kelleher says you don't have to have a doctorate to have a good idea. So he believes in giving a careful hearing to employees, customers, anyone.
"You know how some people are always looking over their shoulder to see if there's somebody more important behind you?" he told Fortune. "Well, one of the things that I've tried to do -- if I'm talking to a person, that person is the only person in the world while we're talking. They're owed that. Besides, they're usually fascinating."
http://www.star-telegram.com/business/story/180113.html
Kelleher's came from his mom: "People should be respected and trusted as people, not because of their position or title," he said.
When Kelleher was 11 or 12, he and his mom would stay up till 3 in the morning, talking.
"She talked a lot about how you should treat people with respect," Kelleher said in a first-person account in another issue of Fortune. "She said that positions and titles signify absolutely nothing. They're just adornments; they don't represent the substance of anybody."
That idea was confirmed after a leading businessman in their neighborhood was convicted of embezzlement. His title and immaculate dress didn't tell the real story.
"She taught me that every person and every job is worth as much as any other person and any other job," he said.
Kelleher says you don't have to have a doctorate to have a good idea. So he believes in giving a careful hearing to employees, customers, anyone.
"You know how some people are always looking over their shoulder to see if there's somebody more important behind you?" he told Fortune. "Well, one of the things that I've tried to do -- if I'm talking to a person, that person is the only person in the world while we're talking. They're owed that. Besides, they're usually fascinating."
http://www.star-telegram.com/business/story/180113.html
Herb is the BEST!!!
