PSA1979
Senior
- Jan 15, 2003
- 360
- 6
sky high states: Sorry, but I still use the term, passenger. Always have. Not that you are NOT a customer, but it connotates value or something extra over the word---> passenger. I'm not even sure if the word belongs in this industry. It's devalued when you deal with a THOUSAND "customers" EACH WEEK.
Here's the DEFINTION OF "CUSTOMER" IN THE DICTIONARY.
http://dictionary.reference.com/browse/customer
customer:
noun
someone who pays for goods or services
...<light bulb>............Hmmmm, maybe that term is appropriate.
only stating opinions
And definition of the word PASSENGER is:
pas·sen·ger /ˈpæsəndʒər/
–noun 1. a person who is traveling in an automobile, bus, train, airplane, or other conveyance, esp. one who is not the driver, pilot, or the like.
2. a wayfarer; traveler.
Looks like this one applies also. Especially the part about not the pilot or the like. Hmmmmmm