rvbuilder7
Newbie
- Dec 28, 2004
- 1
- 0
News organizations are reporting that several hundred US employees have volunteered to work without pay this weekend so that last weeks disaster doesn't happen again. I'll get a chance to see how well this works as I connect in PHL for a flight to SJU. I have been a loyal US customer and it has been disheartening to see this company deteriorate. There are obviously not enough employees to provide the level of service that won my loyalty years ago. Still, the people I came in contact were professional, courteous and as helpful as they could be. I have not had a single contact with a US employee at the ticket counter, curbside checkin, Dividend Miles, reservations or flight crew that was unpleasant. But these employees can no longer provide a high level of service. Attitude only goes so far. Assets have to be allocated that will allow good employees to do good work.
As a customer I expect that an airline will have flight crews to their aircraft well before departure time. In my recent experience this has become the most common reason for flights not to leave on time. Check-in should not be a 90 minute ordeal. US knows how many people are flying each hour and should be able to staff accordingly. Bags should arrive on the same plane as their owners. Loading a bag on the right aircraft should be easy. If this isn't so please explain the difficulty to me. I am willing to listen.
I don't expect everything to go right every time I fly. I do expect each person I am depending on to get me safely to my destination to do their job well. Professionalism and a caring attitude will go a long way in winning public support. I hope to see people pulling together to make things work well for your customers when I am moving through PHL on Friday. If I don't see that happening and my dive gear doesn't arrive in SJU I will have to assume that my vacation was ruined by willfull misconduct. If the professionalism is there and my bags still don't arrive I'll realize that stuff happens and make due.
As bad as the publicity was about last weekend it really can be turned around this weekend. Lots of people are watching and this is one time the media will report good news, if there is any to report.
Best wishes
As a customer I expect that an airline will have flight crews to their aircraft well before departure time. In my recent experience this has become the most common reason for flights not to leave on time. Check-in should not be a 90 minute ordeal. US knows how many people are flying each hour and should be able to staff accordingly. Bags should arrive on the same plane as their owners. Loading a bag on the right aircraft should be easy. If this isn't so please explain the difficulty to me. I am willing to listen.
I don't expect everything to go right every time I fly. I do expect each person I am depending on to get me safely to my destination to do their job well. Professionalism and a caring attitude will go a long way in winning public support. I hope to see people pulling together to make things work well for your customers when I am moving through PHL on Friday. If I don't see that happening and my dive gear doesn't arrive in SJU I will have to assume that my vacation was ruined by willfull misconduct. If the professionalism is there and my bags still don't arrive I'll realize that stuff happens and make due.
As bad as the publicity was about last weekend it really can be turned around this weekend. Lots of people are watching and this is one time the media will report good news, if there is any to report.
Best wishes
