Corporate Culture Survey

[BoeingBoy]

Well, the "management" group wasn't quite that solidly in the "favorable" camp.....

Let's see:

49% of all employees participated. The highest participation amont the 'major' employee groups was Maintenance (58%), followed by Flight Ops (57%), Res (53%), Inflight (49%, Pax Services (48%), and Fleet (29%). The "All other groups" had 68% combined participation.

Highest ranking questions (most favorable responses): "My job contributes to the success of the company" (76% favorable) and "I know what is expected of me" (72% favorable).

Lowest ranking question: "I feel valued" (54% unfavorable)

Favorable/Unfavorable by length of service: Almost a straight line between those with the least time being about 53% favorable/23% unfavorable to those with over 15 years being about 41% favorable/38% unfavorable.

Maintance had the most unfavorable response - 32% favorable/45% unfavorable. As I said, "management" has the most favorable response - 65% favorable/15% unfavorable.

Jim

 

[Q2DETX5]

I found it interesting, after hearing the results from the SVP of maint. in a meeting, that they didn't seem to grasp the reason maint. folks didn't feel 'valued' or a 'part of the team'. From the bottom, it's still pretty much a crap shoot that most will be around for long. It's still aparent that "labor" costs are a target. Warm bodies on the payroll are the problem. US West is very comfortable contracting out the work and pleased with the quality. I believe they are carefully appraising the situation, and they like a lot of what they see. But with Glass, Hemmingway(sp), Crellin, and their agenda still onboard the feeling of being in limbo is pervasive.

 

[Harry Callahan]

Be aware that if the company thinks everyone is satisfied and morale is improving without managment lifting a finger to change/improve provisions in the contract, there will be NO changes during the negotiations process that is going on with all labor groups.

Keep it real

Morale in CLT both fleet & customer service is VERY LOW.
These people will never get it. If management could only take some of the EAP calls in the middle of the night/

 

[barbeetantrums]

Morale in CLT both fleet & customer service is VERY LOW.
These people will never get it. If management could only take some of the EAP calls in the middle of the night/

Wait until they start having Fleet Service information sessions at the schools for the mentally challenged and drug rehab centers. Seems they may be doing these sessions at the Jerry Springer show. "Hi. You were the guy who was cheating on your wife with a 100 year old woman, right? Wow, that was great... Have you ever thought of relocating to Arizona and working in the airline industry? Let's talk. The tribal tattoos and hazmat symbol tattooed on the back of your head are so cool." Okay, they aren't really doing that but may as well be. :down:

 

[SKY HIGH]

Be aware that if the company thinks everyone is satisfied and morale is improving without managment lifting a finger to change/improve provisions in the contract, there will be NO changes during the negotiations process that is going on with all labor groups.

Keep it real

sky high states: One of the lowest PAID groups in the industry and now, this:

US Airways trails peers
in customer satisfaction

US Airways Group Inc. was edged out by its peers in the J.D. Power Associates customer satisfaction survey released Thursday.
Tempe-based US Airways scored 659 out of a 1,000-point total in a review of traditional carriers for J.D. Power's 2006 North America Airline Satisfaction Study. The average customer satisfaction score in this group was 675. Houston-based Continental Airlines Inc. was the highest-rated with a score of 697.
The survey measured seven customer-service categories, including flight schedules, flight crews, check-in and in-flight amenities. [more]