Continental VS WN

[swflyer]

:huh:

Did WN suddenly acquire some widebodies that I'm not aware of?

Did you hear about our 787 order??

Seriously, I found a link for the ad, with a choice of player offered.

http://www.advertisementave.com/tv/ad.asp?adid=779

Enjoy!

 

[AdAstraPerAspera]

http://www.advertisementave.com/tv/ad.asp?adid=779

Enjoy!

Thanks for posting the link!

That ad's pretty clever..

 

[Borescope]

I have three airlines on my personal "no-fly" list on account of terrible customer service -- United, Northwest, and Continental. I'll drive 3,000 miles before I fly any of those three.

The first two on your list have had some rough years. Sure the employees got screwed during their time in BK and with that comes poor customer service. But that will change over time. CO hasn't been in BK since 1990 and a lot has changed at that airline since that time. They have one of the best rated customer services records in the industry. The US airline industry is not like the foreign carriers (or foreign directed) you may have flown on. As airlines produce profits, employees will want to at the very least keep just above the inflation index. If that happens you will see improvement in customer service. If you noticed WN profit this last quarter they earned some where in the neighborhood of 160/170m and they stated that they had a gain of 180/190m from hedges. Given the fact that their profits came from their hedges and they say those are running out it only a matter of time before WN isn't going to kiss you a$$ for 49 bucks.

 

[JS]

The first two on your list have had some rough years. Sure the employees got screwed during their time in BK and with that comes poor customer service. But that will change over time. CO hasn't been in BK since 1990 and a lot has changed at that airline since that time. They have one of the best rated customer services records in the industry. The US airline industry is not like the foreign carriers (or foreign directed) you may have flown on. As airlines produce profits, employees will want to at the very least keep just above the inflation index. If that happens you will see improvement in customer service. If you noticed WN profit this last quarter they earned some where in the neighborhood of 160/170m and they stated that they had a gain of 180/190m from hedges. Given the fact that their profits came from their hedges and they say those are running out it only a matter of time before WN isn't going to kiss you a$$ for 49 bucks.

It has nothing to do with employee attitude. That I can overlook (up to a point).

UA, NW and CO are no-fly because of their policies, and that is 100% management. UA has an idiotic policy to leave late connecting passengers behind so they can depart early on the last flight of the day (this was to MTJ from DEN, and I got there 5 minutes before departure and they had just left). My trip was half ruined, and when I tried to salvage it by cancelling the MTJ portion and returning from DEN two days earlier, they said "we don't have any award seats". They refused to release an inventory seat for me despite the fact that this was entirely their fault. I flew another airline home and haven't bought a ticket on UA since then. There were two other trips they ruined before, but this was the last straw.

NW and CO did the same thing; apparently it's their policy to say "too bad so sad" when things go wrong. Those two were revenue tickets, and all I wanted was a refund for unused flights after the plane left without me, and the result was $21 from NW on a $400 ticket and nothing from CO. Oddly enough the post-bankruptcy, pre-merger US never did that (they managed to ruin their share of trips as well, but they apologized and made up for it somehow).

 

[Borescope]

d I got there 5 minutes before departure and they had just left). My trip was half ruined, and when I tried to salvage it by cancelling the MTJ portion and returning from DEN two days earlier, they said "we don't have any award seats". They refused to release an inventory seat for me despite the fact that this was entirely their fault.

"Their Fault" LMAO..........If you had been responsible enough to arrive at the gate early enough to get a seat I'm sure you would have gotten on. It appears that this was "entirely your fault". Your the type of person that the other 100 or so people on the airplane look at with distain, for delaying their departure and possible their plans at the other end. Charter an airplane next time. Then you can have the airplane move when you want.

 

[KCFlyer]

"Their Fault" LMAO..........If you had been responsible enough to arrive at the gate early enough to get a seat I'm sure you would have gotten on. It appears that this was "entirely your fault". Your the type of person that the other 100 or so people on the airplane look at with distain, for delaying their departure and possible their plans at the other end. Charter an airplane next time. Then you can have the airplane move when you want.

Hmm...I read it to be that his connection was late and he got to the gate 5 minutes prior to published departure and they had left. I wouldn't be so quick to call him "irresponsible"...I've arrived at terminal A in Atlanta and had 20 minutes to catch my connection in terminal E because my originating flight was running late. Got there with 5 minutes to spare, but the plane was still at the gate.

 

[JS]

"Their Fault" LMAO..........If you had been responsible enough to arrive at the gate early enough to get a seat I'm sure you would have gotten on. It appears that this was "entirely your fault". Your the type of person that the other 100 or so people on the airplane look at with distain, for delaying their departure and possible their plans at the other end. Charter an airplane next time. Then you can have the airplane move when you want.

Well, on this particular flight, I wasn't the one in the cockpit. In fact, I'm never in the cockpit. Invariably I get stuck in the back with all the other passengers. Besides, even if I was in the cockpit, I don't think I would be able to taxi around the other planes waiting for take-off at ORD, nor would I be able to redline it from cruising altitude down to the runway at DEN to make sure I catch my connecting flight at least 10 minutes before the published departure time.

So, I'll tell you what, since I'm the one who was "irresponsible", if I ever do find myself in the cockpit, maybe I'll just fly right past DEN and head straight for MTJ. That would be so much more convenient.

Thanks for setting me straight, Borescope!

 

[JS]

re-posted with the operative words highlighted to help out those like Borescope who failed at reading comprehension:

It has nothing to do with employee attitude. That I can overlook (up to a point).

UA, NW and CO are no-fly because of their policies, and that is 100% management. UA has an idiotic policy to leave late connecting passengers behind so they can depart early on the last flight of the day (this was to MTJ from DEN, and I got there 5 minutes before departure and they had just left). My trip was half ruined, and when I tried to salvage it by cancelling the MTJ portion and returning from DEN two days earlier, they said "we don't have any award seats". They refused to release an inventory seat for me despite the fact that this was entirely their fault. I flew another airline home and haven't bought a ticket on UA since then. There were two other trips they ruined before, but this was the last straw.

...