Consumer Report Airline rankings.
- Thread starter Diesel8
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BuffaloJoe
Veteran
- Aug 17, 2005
- 2,873
- 18
sky high states: These stats are from MARCH, 2007. Already discussed on this board. Ice storm, Computer Migration, blah, blah, blah.
April stats are NOT out yet. (I couldnt find them.)
only stating opinions.
as the prop turns
Senior
When are you going to let the USAir employees help you run a quality airline (which we once had until raiders arrived.) They refuse to listen to us (the ones that have decades of experience playing with the big boys) because THEY are going to do it their way. Well, now look what's happened. These upper management and middle management HP employees don't have enough airline experience yet alone life experience to make proper decisions. You cannot run a major global carrier on the cheap folks. Parker, Kirby, Beery, Christ and this board of directors has got to go NOW.
longing4piedmont
Veteran
- May 19, 2003
- 1,291
- 6
I do not have access to the report nor have I seen it so the following are comments from some who evidently have and posted from another web site
The survey was conducted in February prior to any weather or shares conversion.
A follow up survey was conducted in April which could reflect the above two issues. However, US was ranked last in the February results and the April follow up did not change the results.
More importantly as the airline has dismissed the value of FF’s and targets the occasional flyer, the average number of flights on US in the prior year was 1.37 from those who responded. Clearly not your average FF’s and an indication that Ma and Pa are not very happy either. 23,000 people responded to the survey
My only comment is that what the public perceives is reality whether or not it is accurate. Clearly, Tempe has some major perceptions to over come.
Sky High, I think you may be confusing the Consumer Reports Magazine review with the gov. DOT report
The survey was conducted in February prior to any weather or shares conversion.
A follow up survey was conducted in April which could reflect the above two issues. However, US was ranked last in the February results and the April follow up did not change the results.
More importantly as the airline has dismissed the value of FF’s and targets the occasional flyer, the average number of flights on US in the prior year was 1.37 from those who responded. Clearly not your average FF’s and an indication that Ma and Pa are not very happy either. 23,000 people responded to the survey
My only comment is that what the public perceives is reality whether or not it is accurate. Clearly, Tempe has some major perceptions to over come.
Sky High, I think you may be confusing the Consumer Reports Magazine review with the gov. DOT report
Our hats off to your former management that was performing SSSOOOOO well on its own!
as the prop turns
Senior
Read the post, Hulagirl,it says before the raiders arrived. Wolf, Siegel, Bonner etc. This company was run exceptionally well!
Dog Wonder
Veteran
Can't believe it took so long for a Westie to chest thump about being next to last.
I have the issue in hand. The survey was conducted Feb 07 with 22,997 consumerreports.org subscribers reporting on 31,455 US domestic flight experiences since Jan 06. There was a smaller, follow-up survey in April 07. In the follow-up, US Airways fell another 10 points from a score of 62/100 to 52/100. There is a note that HP and US began merging in 2005. The merger is described as "long and messy." The article also mentions them "marrying their computer reservations systems" as a cause of additional problems. The airlines were rated on check-in ease, seating comfort, cabin staff service, online booking, and on-time performance. HP's worst categories were seating comfort and cabin staff service. US's worst area was seating comfort. If you have ever seen these reports, they give a solid red circle (best) to solid black circle (worst). HP had two solid black circles and the rest half-black circles, while US had one solid black and the rest half-black.
Quotes embedded from p. 17 of this CR issue:
When CR conducted the follow-up survey in April 07 after the "weather-related blunders of JetBlue in mid-February and US Airways in March," they discovered that "JetBlue's blues seem to have little effect on the airline's overall levels of satisfaction." But as I stated in my previous post, US dropped 10 points. "Compounding its [US's]weather woes" was the rez migration.
Elevation
Veteran
- Oct 21, 2002
- 869
- 32
When exactly has USAir run a quality airline? Do you suffer from memory loss?
Yeppers, your right. http://www.bts.gov/press_releases/2007/dot.../dot046_07.html
.........according to the Air Travel Consumer Report released today by the U.S. Department of Transportation (DOT).
only stating opinions
Piedmont1984
Veteran
- Jan 12, 2004
- 1,737
- 897
When it was called Piedmont.
