BOOTED OFF FLIGHT

[SKY HIGH]

http://news.travel.aol.com/2010/12/02/southwest-kicks-overweight-teen-off-flight-apologizes/?icid=main%7Cverizon%7Cdl6%7Csec3_lnk1%7C187664

Timothy White was trying to travel from Chicago to visit his family in Minnesota, and boarded a plane only to be told he would need to buy an additional ticket because he was spilling into an adjacent seat, reports CNN.

THE FLIGHT WAS HALF EMPTY!

 

[BoeingBoy]

WN refunds the cost of the second ticket if there is an empty seat left on the airplane. The agent/fa's were just following the policy although I can see that they should have given a little leeway on having to buy then refund the extra ticket if the plane was as empty as the kid says. Apparently WN agrees since they apologized and gave him a voucher for a free ticket.

Jim

 

[SKY HIGH]

WN refunds the cost of the second ticket if there is an empty seat left on the airplane. The agent/fa's were just following the policy although I can see that they should have given a little leeway on having to buy then refund the extra ticket if the plane was as empty as the kid says. Apparently WN agrees since they apologized and gave him a voucher for a free ticket.

Jim

Alittle COMMON SENSE here! They take him off the aircraft and he misses the flight. Because he spills over into an EMPTY SEAT????

 

[BoeingBoy]

I said what WN's policy is - they refund the extra ticket if there's 1 empty seat on the plane after everyone is boarded. The kid missed the flight because he didn't have the money for the extra ticket. However, as I said and you apparently ignored, if the plane was as empty as the kid claimed the agent should have given him leeway to not have to buy then almost immediately refund the second ticket.

Jim

 

[SKY HIGH]

However, as I said and you apparently ignored, if the plane was as empty as the kid claimed the agent should have given him leeway to not have to buy then almost immediately refund the second ticket.

I didnt ignore anything. It was obvious. The Agent was wrong and lacked common sense in dealing with this issue.

 

[BoeingBoy]

The agent was apparently following the rules as spelled out by WN, so I'm not sure "wrong" is the right word. While the agent was apparently guilty of not using common sense, that isn't the same as "wrong". Unfortunately, common sense sometimes conflicts with the airline's rules - any airline. On the other side of the equation, allowing too much common sense can lead to passengers wanting to always get around airline's rules. Just this morning, a FF was complaining about the lack of common sense because the res agent wouldn't let him change from a full flight to one the evening before that has fewer passengers without charging the change fee and fare difference - an extra charge more than double the original cost of his ticket. His argument was basically a lack of common sense - he was helping the airline by giving it more time to sell an expensive ticket.

Jim

 

[SKY HIGH]

The agent was apparently following the rules as spelled out by WN, so I'm not sure "wrong" is the right word. While the agent was apparently guilty of not using common sense, that isn't the same as "wrong". Jim

So, the Airline apologizes for it's "RULES" with an apology and FREE Credit. That man who wanted to "change" to an earlier flight now has an argument.