Kevin Mitchell of the Business Travel Coalition suggested that US Airways Chief Executive Officer Bruce Lakefield should personally volunteer to work in Philadelphia this weekend.
"The first thing I would do if I were US Airways would be to make sure my CEO spends New Year's Eve and as much of the upcoming weekend sorting bags and talking to customers and talking to the press and trying to lay out the facts, instead of what he is doing, which is coming off as very angry toward employees," he said.
baltimore sun article
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"I guess the bottom line is that I think it would take a miracle for US Airways to pull out of this," said Wiley Brooks, a crisis management expert in Seattle who advised Jack in the Box restaurants after four children in the Pacific Northwest died from tainted hamburgers in 1993.
"The first thing I would do if I were US Airways would be to make sure my CEO spends New Year's Eve and as much of the upcoming weekend sorting bags and talking to customers and talking to the press and trying to lay out the facts, instead of what he is doing, which is coming off as very angry toward employees," he said.
baltimore sun article
and
"I guess the bottom line is that I think it would take a miracle for US Airways to pull out of this," said Wiley Brooks, a crisis management expert in Seattle who advised Jack in the Box restaurants after four children in the Pacific Northwest died from tainted hamburgers in 1993.
