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this is an excerpt from a 4/26/07 usERRORways company press release.
as your direct experience provides, please indicate whether implied (and publically promised) service enhancements have actually materialized:
On Board the Plane
Beginning as early as June and continuing throughout the fall, US Airways will make a series of upgrades to its in-flight experience focusing specifically on its transcontinental and transatlantic flights. Christ continued, "Flight attendants and customers have provided helpful input on our current product offering and have suggested ways we can enhance the in-flight experience, including upgraded meals and an improved wine selection."
Among the enhancements:
First and Envoy Class (Domestic and Transatlantic)
* Enhance the quality of meal and snack options as well as wine
offerings
* Add glassware and silverware on First Class meal flights
* Modify in-flight service procedures to enhance our customer's
overall experience
Coach and Economy Class (Domestic and Transatlantic)
* Buy on Board (Coach Class) -- improve the food quality, expand the
product offering and increase the number of meals stocked on each
flight
* Test premium beverages for sale such as wines by the glass
* Improve the quality and modify the complimentary meals in Economy
Class on transatlantic flights
Boeing 757 Transatlantic Cabin Upgrade
The airline is also improving cabin amenities on all Boeing 757s dedicated to its transatlantic flights. These fleet improvements will be on the line beginning in May and include:
* Envoy Class
* Fully-electric seats with "new look" fabric, adjustable
headrests, 160 degree recline, 60" pitch and 110 volt adapter
free AC power
* New personal video and audio entertainment devices with
on-demand entertainment options
Boeing 767 Fleet Cabin Upgrade
As previously announced, the airline continues its $20 million capital improvement plan to upgrade its 767 fleet. Although the overhaul won't be complete until the first quarter 2008, improvements will include:
* Envoy Class
* New near lie-flat seats with "new look" seat fabric, drop-down
armrests, 110 volt adapter free AC power, oversized tray tables,
privacy dividers and built-in water bottle storage
* New personal video and audio entertainment devices with
on-demand entertainment options
* Refreshed cabin interior with "new look" sidewalls and dividers,
in addition to new overhead bin doors, lavatories and carpet for
a clean, modern appearance
* Economy Class
* New digital media file servers for better in-flight video and
audio entertainment quality combined with new LCD flat screens
* New leather seating
* Refreshed cabin interior with "new look" sidewalls and dividers,
in addition to new overhead bin doors, lavatories and carpet for
a clean, modern appearance
as your direct experience provides, please indicate whether implied (and publically promised) service enhancements have actually materialized:
On Board the Plane
Beginning as early as June and continuing throughout the fall, US Airways will make a series of upgrades to its in-flight experience focusing specifically on its transcontinental and transatlantic flights. Christ continued, "Flight attendants and customers have provided helpful input on our current product offering and have suggested ways we can enhance the in-flight experience, including upgraded meals and an improved wine selection."
Among the enhancements:
First and Envoy Class (Domestic and Transatlantic)
* Enhance the quality of meal and snack options as well as wine
offerings
* Add glassware and silverware on First Class meal flights
* Modify in-flight service procedures to enhance our customer's
overall experience
Coach and Economy Class (Domestic and Transatlantic)
* Buy on Board (Coach Class) -- improve the food quality, expand the
product offering and increase the number of meals stocked on each
flight
* Test premium beverages for sale such as wines by the glass
* Improve the quality and modify the complimentary meals in Economy
Class on transatlantic flights
Boeing 757 Transatlantic Cabin Upgrade
The airline is also improving cabin amenities on all Boeing 757s dedicated to its transatlantic flights. These fleet improvements will be on the line beginning in May and include:
* Envoy Class
* Fully-electric seats with "new look" fabric, adjustable
headrests, 160 degree recline, 60" pitch and 110 volt adapter
free AC power
* New personal video and audio entertainment devices with
on-demand entertainment options
Boeing 767 Fleet Cabin Upgrade
As previously announced, the airline continues its $20 million capital improvement plan to upgrade its 767 fleet. Although the overhaul won't be complete until the first quarter 2008, improvements will include:
* Envoy Class
* New near lie-flat seats with "new look" seat fabric, drop-down
armrests, 110 volt adapter free AC power, oversized tray tables,
privacy dividers and built-in water bottle storage
* New personal video and audio entertainment devices with
on-demand entertainment options
* Refreshed cabin interior with "new look" sidewalls and dividers,
in addition to new overhead bin doors, lavatories and carpet for
a clean, modern appearance
* Economy Class
* New digital media file servers for better in-flight video and
audio entertainment quality combined with new LCD flat screens
* New leather seating
* Refreshed cabin interior with "new look" sidewalls and dividers,
in addition to new overhead bin doors, lavatories and carpet for
a clean, modern appearance
