How can they say with a straight face "we're trying"????? They are so lame.They don't try at all. CO is flying 737-300's that look brand new and US's fleet is disgraceful and their treatment of VFF's is the same. I am so glad to see letters like this posted because it reinforces my decision to leave. CO gets it on all levels. It must be me and maybe my complicated tickets, but CO went out of their way to help me resolve some issues when they could've said, too bad so sad. They appreciate high fares. They appreciate loyalty. AA's inflight service is just as good if not better sometimes as CO but CO has figured it out from the the time you make the call to book until you pick up your bag. Another thing, CO priority tagged bags mean something whereas at US it means nada. They've lost bags for me with those tags. What are they "trying" to do---figure out how to run an airline??? These idiots put this all on themselves. The know-it-alls dismantled the best parts of US and are now floundering trying to put the pieces together again. Well even all the king's horses and all the king's men couldn't put humpty back together again.