Oh, I think that she was more bothered by the agents telling her there were no seats available without even looking at their computers, and then doing something after they found out that she knew that what they were telling wasn't so. But, we've ALL experienced incidents like that, haven't we.topDawg said:
On vacation, thankfully. I've certainly heard the same thing(s), though...topDawg said:
There is no accountability here...
Except where I was trying to commute on WN they were SO open with seats that they were selling them for $79 and when the $hit show started and they were at the airport, people jumped all over the $79 non stop! Oh, well. I then managed to get on Delta to work as by then everyone said F' it and there were seats. On arrival though, OH HOLY LORD!!!!!!! It was really hard to get off the jetbridges as people were EVERYWHERE and there literally was no place to go. The agents had to plow a path for us. Completely crazy!!!eolesen said:
which is why I said the COO should be walking.Kev3188 said:
Thankfully everyone I knew who was out flying has basically said the same as you. I did have a few people crash at my house for a night or two. (more so because once the airline was up non-reving became impossible)Kev3188 said:
We will see. I'm betting someone has to fall on a sword for this one. I've seen projections over $100M loss for the issue. Can't see Wall street and the BOD letting it slide.Kev3188 said:There is no accountability here...
ATL was a complete mad house.IORFA said:
No one here is trained to react correctly anymore. It's all part of the learned helplessness they love to foster. That's nice until things implode, and then people run around looking for an adult...topDawg said:
Every airplane landed safely . Every flight attendent did their job all the agents did their job as best they could. It is all How the airline responds verses how other airlines respond. Irops and computer problems plague every airline. It is the response and recovery that will either set DL apart or put us back in the rest of the pack. Time will show which it is.Kev3188 said:
I guess it must be where your looking from. From my position above Japan on the way to PVG unable to contact our dispatcher(who was unaware that we had to be redispatched over Nagoya because of shift change and the computer outage) my relief crew proactively sat-comed the dispatcher and told him of our predicament . Otherwise we would have taken 300 people to somewhere they didn't want to go to and they would have been stuck there. We received clearance and proceeded on to PVG......and they did this while I was on break and they informed me after I returned. Pro active and well done ....I don't see anyone being afraid to do things around here and I also don't see anyone getting hammered for going outside the box to get things done. There were examples in all depts. of people just getting things done as best they could. But that's what I saw I don't know what was happening in Madison .Kev3188 said:
They've pointed to a specific part failure, but haven't disclosed any causal factors in why it failed, or why the backup systems didn't operate as designed...robbedagain said:
