groundcontrol
Veteran
- Oct 17, 2005
- 716
- 0
Simply put...I tuess that doesn't square with me. Why does a dispute between mgmt/labor necessarily drive labor to treat customers poorly? Why can't that dispute just stay between mgmt and labor? Why is there not a professionalism amongst the labor groups that would allow them to compartmentalize their job duties from the other items? I truly do not understand the mindset of an individual that would treat a customer poorly because they are upset with their boss.
Shet travels down hill, management shets on its employees, employees shet on the customer. Its human nature finny...
Stop acting as a calculator/machine and place the human factor in the situation!!!!!
I don't know how long you have been w/ NWA finman, but when the NW management starts acting like professionals then maybe the rest of the company will. YOU GET WHAT YOU GIVE!!!!!!If these people are truly professionals, labor/managament disputes shouldn't lead to poor customer service, should it?