Airline chairman visits Charlotte

[jimcfs]

Several others could give a better technical answer, but I think it might have something to do with the variables of each transaction. If you used exactly the same inputs to act on the exact same information in the res database, your statement about either 100% or 0% would be accurate.

However, every passenger has differences in their input data and differences in their res record. Some of those variables could cause failure while others do not.

Jim

There's a post-retirement future for you in the IT field, BB. Good testers are hard to find.

Your statements are correct. There is no way to totally anticipate all input at a kiosk, so you have to attempt to CYA by testing as much as you can. That's also assuming that you have tested it.

 

[singh4us]

I am sure if 930 customer service employees called in sick, the Company would be claiming a job action. They gave away the jobs, so let them eat crow.

Ummmm...good point! 1 kiosk = 3.5 employees = 3255 sick calls

 

[BoeingBoy]

US Airways said Tuesday its operations were returning to normal after computer glitches started shutting down hundreds of check-in kiosks over the weekend. - the article

Got Res Experience? US Wants You!
This weekend marks the first full weekend of res migration as well as the first weekend of the spring break season. With high load factors expected, we anticipate long lines as well. If you have any airport passenger service or reservations experience, we can use your help this weekend! If you are interested in working in the SSC (System Support Center) at Rio West either Friday, Saturday and/or Sunday, please contact [xxxx] or [xxxx] - the Hub

Jim

 

[jimcfs]

What really blows me away is the volume of passengers a kiosk must process! Kiosks (multiple numbers of them) were not that common a few years back...amazing how technology has a way of changing our lives ever so slowly, but yet so quickly.

Look at it this way, for as good as the technology is, it has also taken away the jobs of many frontliners since 9/11. We used to hear that CCY had quotas in place for the % of customers to use kiosks at various stations. I'm sure those numbers are even higher since Tempe has taken over.

 

[BoeingBoy]

There's a post-retirement future for you in the IT field, BB. Good testers are hard to find.

LOL - I'm still trying to figure out the bugs in my Apple IIE....

Jim

 

[REACC1]

Ummmm...good point! 1 kiosk = 3.5 employees = 3255 sick calls

Statiscally, is somebody tracking this. Looks good for future negociations.

 

[ClueByFour]

LOL - I'm still trying to figure out the bugs in my Apple IIE....

Jim

Should've flown the bus--you would have it down pat.

"I don't think so, Jim....."

 

[JMM]

Parker should have been at CLT on sunday, not 2 days later.

Where the hell has he been?

Oh need I ask.

He could not get a flight because they refuse to add more flights between the hubs because god-forbid an employee be able to commute!!!!

 

[Harry Callahan]

I heard from day shift (he left before night got in) that his visit did not go well at all with either customer service or fleet. Was told that he was cussed out & some even asked how he got out of jail to come here.

 

[Harry Callahan]

That's kind of disrespectful, but totally understandable given the situation.

While I would relish an opportunity for a "Frank & Open" discussion with him, cussing him out serves no long term purpose.

Bob: I agree. Regardless of my personal opinion about things I would never talk to a CEO like that. Heck if he would've stuck around drinks would've been on me tonight.

 

[FlyGuyBWI]

Bob: I agree. Regardless of my personal opinion about things I would never talk to a CEO like that. Heck if he would've stuck around drinks would've been on me tonight.

Heck, I would have had him over to the downsized house for some "meat on sale" on the grill and some box wine.

 

[Prince of PAWOBs]

I was going to spout off about Parker, but then I read Bob's post, and whereas his point is interesting about perception, I don't agree that front-line employees should really bother with impressing DoUgIe with our professionalism.

IMO, he doesn't care. We are simply a means to an end. Showing up in CLT and taking minor abuse in the form of profanity is pennies compared to looking like he's doing something useful to continue impressing the BOD so he can collect dollars.

The day he puts on a ramp uniform and works the end of the A concourse in PIT for a week straight in the winter is when I will consider cutting him a break. Better yet, when he works a week straight in PHL at the ticket counter using his brilliant SHARES software.

 

[Fly4Free]

Say what you want about CCY but as I ponder my Evening flight from BOS I'm reminded of BBB working the Kiosks in Logan for the entire day in order to gain first hand knowledge of the customer experience. BBB probably knows more about US's kiosks than anybody at the Sandcastle because he worked them
I think one of the best things DP and a few select others can do to improve US is to get out and see what's going on firsthand starting with flying the way customers do.

1. Give them standard CP status and let them do the gate dance and OLCI like everyone else.

2. Put Joe Beery at a ticket counter, let him see first hand the Challenges with Shares.

3. Have folks like Travis and Ross work the ramp for ONE day like today in BOS where it's like 6 degrees or PHX in July.

If I were Pope of US Airways I'd make EVERY manager talk to an Elite Flyer once per quarter so that even a ramp supervisor NEVER loses touch. Executives would be given large corp accounts to contact. You can NEVER be to close to your customers and front lines.

My Uncle served with PAtton and those men would do anything he told them to because they knew he was right there with them. My Uncle told me the scene where Patton is directing traffic in the mud was true. He rode past on one of the vehicles.

Give Doug crap and you lose the opportunity to reach him and have true communication.

keep in mind that the affected kiosks are not ours, but shared amongst other airlines.

 

[700UW]

Wrong,

The kiosks are US Airways use only in CLT, PHL, BOS and the other east coast cities that were effected, 318 of them.

Don't know where you get your information from but you are totally wrong!