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I don't know what airlines Boyd has flown on, but obviously not very many outside the U.S.
NEW YORK -- It was a perfect day for flying as United Flight 27 soared out of John F. Kennedy International Airport, and Dianne Tamuk, the lead flight attendant -- still blond and exuberant at 52 -- welcomed everyone to United's skies for perhaps the 5,000th time in her career. Tamuk's smile is as winning as when she started out in 1978, her sure-and-steady voice a balm for the rising anxiety of flying.
It's a good thing she's resilient because Tamuk will be smiling her way through at least another thousand of those announcements. The meltdown in the airline industry since Sept. 11, 2001, has decimated pensions and reduced pay for flight attendants, making planned retirements for many in Tamuk's generation unaffordable. The grim joke at United is that those wheelchairs at the end of the ramp aren't just for elderly passengers; soon enough, they'll be for the crew.
"It is amazing to me any United employee can still smile at customers," said aviation industry consultant Michael Boyd. "But they do, and their in-flight customer service is among the best in the world."
I don't know what airlines Boyd has flown on, but obviously not very many outside the U.S.