$625K in gold stolen at Miami International Airport
- Thread starter FrugalFlyerv2.0
- Start date
ContUNITEus
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- May 4, 2011
- 501
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According the the AWA folks in PHX, the PHL thugs did it.....
Yep.... Philly at it again....
Yep.... Philly at it again....
Glenn Quagmire
Veteran
- Apr 30, 2012
- 4,809
- 4,343
Stop turning each and every thread you join into a union bashing fest. We get it.
This the AA thread. What is with your obsession with the IAM and 700?
robbedagain
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- Oct 13, 2003
- 11,125
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i had heard i think it was on the news that the fbi had been or is talking to all of the people who were working that particular plane
NYer
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- Jun 4, 2010
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They already do that. Even TSA workers that are behind security have to be checked when they enter and exit the ramp...
NYer
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- Jun 4, 2010
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Not declared
NYer
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- Jun 4, 2010
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The article states the value of the gold is declared to be $625K, it does not state that the shipment was declared as a high value shipment. There is a difference between the two. If it was transported as a high value, that requires paperwork at every point of contact and there is usually an escort of the items.
WorldTraveler
Corn Field
- Dec 5, 2003
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It doesn't change that AA will pay for the loss and the bigger loss may be the confidence of customers who determine there are too many incidents like this happening in MIA.
eolesen
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- Jul 23, 2003
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WT, when did you work in baggage service?...
This is a simple T&C/CoC issue, regardless if it was accompanied baggage or a cargo shipment -- if you don't declare high value (and pay for the coverage), then your liability is capped at the statutory max for that market.
That info comes directly out of the tariffs and the IATA manuals, not to mention my time working in AA's equivalent of ACS @ DL, as well as in baggage service...
If the shipper had private insurance, they'll have to pay out, and the insurer would need to pursue AA in the courts.
This is a simple T&C/CoC issue, regardless if it was accompanied baggage or a cargo shipment -- if you don't declare high value (and pay for the coverage), then your liability is capped at the statutory max for that market.
That info comes directly out of the tariffs and the IATA manuals, not to mention my time working in AA's equivalent of ACS @ DL, as well as in baggage service...
If the shipper had private insurance, they'll have to pay out, and the insurer would need to pursue AA in the courts.
WorldTraveler
Corn Field
- Dec 5, 2003
- 21,709
- 10,662
- Banned
- #43
as much as you would like to think otherwise, this discussion is not about the simple reading of a rule book.
We ALL get that there are procedures to be followed for high value shipments.
The point I have consistently pointed out is that you and FWAAA from the beginning of this thread have espoused an attitude of "YOU SUCKERS! You failed to fill out the proper paperwork and so we as American Airlines are not about to pay you for your loss."
Never mind that the police are investigating - again - and that the case has been publicized in the general press.
Yes, AA WILL pay. They would have paid SOMETHING regardless of how it was declared; every item that is accepted has some limit of liability associated with it, even if it is far less than the value of the package. Surely you as a baggage service expert knew THAT.
But the bigger cost to AA is that they continue to battle the image that their baggage operations are infiltrated by drug and theft rings.
With that reputation which doesn't exist at other carriers, even those that operate in NYC where some of these incidents have occurred, AA's baggage and freight operations are increasingly being seen as not the place where you send what matters to you - baggage included - unless you have taken out insurance which DOES cost something.
AA DOES and WILL pay for this no matter how much you and your little lawyer friend try to convince everyone otherwise.
Your approach to "customer service" is no different than AA's approach to labor confrontation (relations); look for every possible way to screw 'em and then tell keep reminding them why they lost.
It is no wonder that AA ranks as one of the USA's most hated companies.
We ALL get that there are procedures to be followed for high value shipments.
The point I have consistently pointed out is that you and FWAAA from the beginning of this thread have espoused an attitude of "YOU SUCKERS! You failed to fill out the proper paperwork and so we as American Airlines are not about to pay you for your loss."
Never mind that the police are investigating - again - and that the case has been publicized in the general press.
Yes, AA WILL pay. They would have paid SOMETHING regardless of how it was declared; every item that is accepted has some limit of liability associated with it, even if it is far less than the value of the package. Surely you as a baggage service expert knew THAT.
But the bigger cost to AA is that they continue to battle the image that their baggage operations are infiltrated by drug and theft rings.
With that reputation which doesn't exist at other carriers, even those that operate in NYC where some of these incidents have occurred, AA's baggage and freight operations are increasingly being seen as not the place where you send what matters to you - baggage included - unless you have taken out insurance which DOES cost something.
AA DOES and WILL pay for this no matter how much you and your little lawyer friend try to convince everyone otherwise.
Your approach to "customer service" is no different than AA's approach to labor confrontation (relations); look for every possible way to screw 'em and then tell keep reminding them why they lost.
It is no wonder that AA ranks as one of the USA's most hated companies.
WorldTraveler
Corn Field
- Dec 5, 2003
- 21,709
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- Banned
- #45
Why here's the proof right here.....
American Airlines really is on the list of the ten most hated companies in America.
It was recently named the U.S. carrier with the rudest employees. It was also ranked the worst carrier in America based on customer service, according to the ACSI.
Read more: The 10 Most Hated Companies in America - 24/7 Wall St. http://247wallst.com.../#ixzz2URtn8zP0
Might also explain why AA's revenue growth that began in the first half of 2012 hit the wall and hasn't recovered since the "operational events" of last September/October.
Customers, including shippers, take their business where they get the best service and where the operational reliability is the best.
American Airlines really is on the list of the ten most hated companies in America.
It was recently named the U.S. carrier with the rudest employees. It was also ranked the worst carrier in America based on customer service, according to the ACSI.
Read more: The 10 Most Hated Companies in America - 24/7 Wall St. http://247wallst.com.../#ixzz2URtn8zP0
Might also explain why AA's revenue growth that began in the first half of 2012 hit the wall and hasn't recovered since the "operational events" of last September/October.
Customers, including shippers, take their business where they get the best service and where the operational reliability is the best.
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