Woman claims to have been kicked off plane by mad F/A

sbtinme

sbtinme

Member
Aug 6, 2007
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http://consumerist.com/2010/03/survivor-st...int-letter.html

Whenever readers ask for advice on writing a good complaint letter, we always suggest that they keep the letter on-point, even-keeled and as direct and brief as possible. That is not exactly what 3-time "Survivor" contestant Jerri Manthey has done. Displeased with her experience on a recent U.S. Airways flight, the reality star might have gone a little too far in penning a 3.300-word, three chapter epistle to the airline.

[story continues .......]

-----------------

I wasn't there, so I don't know what really happened. Yes, this letter is WAY too long and unwieldy; however, if there are kernels of truth in it, then I'd be most interested in knowing what PSA intends to do ... how will they react? What, if anything, will be done with the FA?

This stuff makes me nuts. Yes, there are lots of unknowns here and none of us were there. But, in my experience, you don't get this worked up (and write a 20 million word letter) unless you really did get screwed. Additonally, she gathered several names of fellow pax along with their contact info and offers to supply all of these contacts to US for their internal review. That lends a LOT of credence to her claims from where I'm sitting.

Curious if anyone has some inside scoop on this.
 
All I can add is she's been on FT and stirred things up there. She's also been all over Facebook with the story, too. Probably any internet outlet that she can post onto will get this.
 
I read it on her facebook, its too detailed for it to be fake. All I can say is some regional PSA FA is in hot water.
 
Consumerist picked it up too.

It seems legit. I've seen some pretty snarky RJ F/A's even the wholly owned carriers.

I predict that mainstream media will pick it tomorrow
 
700UW said:
I read it on her facebook, its too detailed for it to be fake. All I can say is some regional PSA FA is in hot water.
Click to expand...


I happen to agree. However I'm not sure her motives are as pure as the driven snow however.
 
I'm thinking that most of it is true. What is so scary is that anything can end up on the internet these days, and anything can go viral. Anybody with a grudge can post their grievances on the internet for any reason whatsoever, whether or not it's true. It makes me incredibly grateful to have a job where I don't have to deal with "the public." Even if the FA is guilty of unacceptable and unprofessional behavior, she does not deserve to be "outed" like this on the internet. It's a private matter between US Airways and the employee.
 
Ya, I think it's probably true, Not going to say why, but it probably is. Now where the F/A confusion is part to blame by PSA and the FAA. The whole carry on fiasco is a change in W&B procedures a few years ago for carry ons. I.E. I've carried this on board before with no problems. Well here is the problem of having so many contract carriers. The change in the FAA W&B is that the smaller jets can agree to not allow the standard carry on's, and they get a break on passenger weights. Though they take a hit on the carry on weight, but overall it's a paperwork weight saving thing for the carrier. Hence why PSA flights, you must gate check anything larger than a pilots flight bag. When they first got the jets, it wasn't like this. Then they started bumping passengers and bags on wx days, and PSA opted to changed their carry on policy to the no carry on, gate checked policy. I think it allows them to carry an extra 2 or 3 people and bags on the 50 seaters.

So the only guidance they give the f/a's is, if it's bigger than a pilots flight bag, it gets yellow tagged. Now you ask 10 different f/a's why they have to, and they come up with 100 different reasons, normally none of them correct.

Bottom line.......blame should be put on Tempe ultimately. Not having a standard across all they contract carriers, in order to provide a seamless product no matter which one you fly on.

Wanted to add, it's even more confusing when you fly on republic, which has express on the side, but you can't get a bag gate checked like you do on express. Instead they follow ML policy, and extra bags are gate valeted, which use a different bag tag for that. Was even more confusing when republic was on the E gates. as outstations would sometimes bring up the yellow tagged bags off those planes, and other stations wouldn't, saying that bags weren't gate checked for those flights..........Clear as mud huh?
 
Reading stuff like this makes me do a little happy dance for the fact that I don't work in Consumer Affairs any longer!
 
This woman is obviously a drama queen. I'm sure her husband or significant other has his hands full with her.

Let's hope she doesn't fly US again. We don't need her type.
 
28L_or_10R? said:
This woman is obviously a drama queen. I'm sure her husband or significant other has his hands full with her.

Let's hope she doesn't fly US again. We don't need her type.
Click to expand...

Google the incident, it's going viral and drama queen or not she is first and foremost a customer.
 
SS255 said:
What is so scary is that anything can end up on the internet these days, and anything can go viral. Anybody with a grudge can post their grievances on the internet for any reason whatsoever, whether or not it's true.
Click to expand...

I dunno, but I’ve watched a number of things evolve on Twitter, and this one seems to have run out of steam fairly quickly. She has about the same number of followers as me, so maybe we’re not famous enough. :lol:

Beyond the first salvo, has this person made any follow-up responses anywhere?
 
Up until the "lords name in vain" part, I wasn't seeing anything that doesn't happen every day with divas and drama queens.
 
I believe that PSA follows the no-carry on policy as described in FAA AC 120-27E. Which would explain, no carry on's except for personal items.

If this is accurate the FA was doing what the agent failed to do.
 
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