Why Can't Us Do This?

[USFlyer]

Yet again, NW is leading the legacy carriers in effectively utilizing technology to make the travel experience easier. I've been flying them the past month or so, and their web site is hands done far superior than anything US offers. Does anyone know when usairways.com may actually catch-up to the competition?

http://biz.yahoo.com/prnews/040922/cgw055_1.html

 

[tadjr]

NORTHWEST OFFERS TRAVEL INSURANCE THROUGH NWA.COM

Northwest also said it is offering travel protection through its nwa.com Web site.

For a small fraction of the price of the customer's specific ticket, the "Airline Ticket Protector" offers up to $3,000 in coverage. Trip cancellation and interruption coverage includes:



Hello, who said we should be doing this instead of just handing out vouchers left and right? Purchase insurance or sorry. I guess there are too many other things that management has to concentrate on right now.
At least someone is listening. :down:

Sounds like they have their website together. We were supposed to be online with the new .com sometime in Oct. Can anyone verify its still on track?

 

[TheDog2004]

Yet again, NW is leading the legacy carriers in effectively utilizing technology

It's a nice feature, but their IT infrastructure is WAY behind American, Delta, and Continental.

 

[USFlyer]

It's a nice feature, but their IT infrastructure is WAY behind American, Delta, and Continental.

[post="183104"][/post]​

Well, US is way behind EVERY carrier except perhaps some of the carriers operating in third world countries.

 

[RowUnderDCA]

I'm so unsophisticated, I don't even know what I'd do with more internet functionality than U provides.

 

[USAir757]

Marriott did a similar thing with their booking system... "Look no Further" it's called I think. And it is a good idea, especially for a struggling airline. But it definitely needs to be done on a new platform from what US currently uses... I've seen some bad websites, but US takes the cake here.

 

[AtlanticBeach]

Sounds like they have their website together. We were supposed to be online with the new .com sometime in Oct. Can anyone verify its still on track?

[post="183097"][/post]​

New website and software integration is expected in the first quarter of 2005. IT has demonstrated parts of the website to some customers, many of whom have requested to be beta-testers.

Part of the hold-up is continuous repair of the current software. Lots of patches have been performed to resolve different problems that keep appearing.

From a personal standpoint, IT has been very amenable to fixing bugs that have recently surfaced. Still far from perfect, but getting better on a regular basis.

 

[North by Northwest]

It's a nice feature, but their IT infrastructure is WAY behind American, Delta, and Continental.

[post="183104"][/post]​

Says who...and based on what? Northwest has spent Billions in cutting edge IT in the last 7 years(while others dressed up their fleet) . We invented the "mobile re-booking kiosk" later copied by the smarter of the big carriers. Our website has consistantly been ranked most easy to nav.for the last 7 years. While the fleet was maintained beyond reproach....albeit not the "newest". Northwest spent billions on IT. So, I am afraid you are incorrect in that we lag ANY carrier. We are...and have been for a while the LEADER (among the majors) in IT.

 

[WorldTraveler]

As for the web, yes I agree that NWA is not the laggard that is displayed here. But neither would I say that it is at the front of the pack in every category. AA has always been a leader in back office/support technolgy and still is. Delta is the leader when it comes to passenger handling - they switched to bar code and built airport systems around it that tremendously speed up processes.

Sadly, US isn't in that list in any regard.

 

[mrfish3726]

Worldtraveler,

I didn't have a real great experience with Delta this past summer and would be relunctant to give them my business again. As an F9 employee I still have a son that goes to visit his mother every summer in the Republic of Panama and I don't fly him STDBY. First Continental lost my business because they did not include the UM fee in the ticket price and gave me a big hassle in IAH before my son could board the plane. That was last summer!,

This past summer I tried Delta out of Atlanta to give them their shot. Before leaving Denver on an F9 flight with my son we stopped by the Delta ticket counter to pay the UM fee so I wouldn't have to hassle with it in Atlanta the following day. There was no other customers at the Delta counter so I figured giving them $60 bucks cash wouldn't take to long. I quess they weren't using bar codes this day because it took the CSR (and I mean no Sh!T) over 45 minutes to take the fee and give me the UM paper work.

The following day his flight was scheduled to leave just after 5PM. We arrived at the international area 2HRS and 15 mins ahead of schedule. The line was long, but the gentleman from Delta assured me that it was only about a 20 min wait. I guess there bar code readers broke down, becuase I got to the counter FINALLy and was informed that his flight closed 5 minutes earlier. They didn't even acknowledge that I had been in line well over the two hour limit and they still couldn't get people to their flights on time.

The next thing I was told was that I was going to be charged another $1000 bucks for a ticket the next day. And then these Legacy Carriers wonder why people HATE getting F&#%ed by them every time they turn around. I raised hell, they threatened to call F9 I told them to go ahead F9 would give tow Sh!ts about it because it was a full fair ticket that I'd payed for, not non-rev travel. I demanded a supervisor and told her that due to their in ability to get customers through the line in a timely fashion I was accused of not arriving at the airport on time by their CSR. The Super and I came to an agreement that I''d only pay the 100 highway robbery fee, for their incompetent customer service. SO I had to do it all over AGAIn the following week, arriving 3 hours early and no there wasn't a soul in the international line. Whther than being flexible and saving me another trip for them not getting me through the 5 minutes earlier, my son won't fly Delta again.

So this summer it will have to be American out of Miami, I have NEVER had a bad experience with AA. USAIR says that they want to serve Panama from FLL, but those plans are pobably fading fast. But I'll put my trust in AA to Panama from now on.

 

[WorldTraveler]

Fish,
While I don’t doubt that problems like that could happen at Delta or any airline, you do seem to have a knack for getting under people’s nerves. Whether that had anything to do with the situation (at least in ATL), I don’t know but I sure wouldn’t rule it out based on how you respond to the people on this board.

 

[TheDog2004]

Says who...and based on what? Northwest has spent Billions in cutting edge IT in the last 7 years(while others dressed up their fleet) . We invented the "mobile re-booking kiosk" later copied by the smarter of the big carriers. Our website has consistantly been ranked most easy to nav.for the last 7 years. While the fleet was maintained beyond reproach....albeit not the "newest". Northwest spent billions on IT. So, I am afraid you are incorrect in that we lag ANY carrier. We are...and have been for a while the LEADER (among the majors) in IT.

[post="183176"][/post]​

Your infrastructure is what is lacking - not your presentation layer.

I never said that Northwest's IT sucked - but it is behind the three I mentioned, and by quite a bit. The kiosks you mention were not developed by Northwest but were created by an outside contractor named Kinetics - as were the mid tier services that it runs on. Northwest didn't build a dang thing for those. All other airlines simply bought the same technology created by Kinetics.