http://www.fortwayne.com/mld/newssentinel/...ng/11946847.htm
Seems someone else didnt like the limited availability of using a RTFC. I remember seeing a note in DRS on this a while ago and offered a solution to the company by having them print a form to give to those who are volunteering to read BEFORE they actually volunteer that states the rules and conditions of the voucher INCLUDING that the seats are limited and you have to be flexible to use them. Their response was no thanks. The agents are to advise the customers of all the restrictions and there are forms available in the computer to print out if needed to give to the customer with the info on it. First off, when you have a line of people who are SMF (oversold, no seats) and a line of people wanting to volunteer (with trying to find alternate flights, hotel info, etc) you very often dont have time to sit and chat and explain everything a voucher involves while working the flight. You also dont have time to search the "help" in the computer to find the info to print out explaining how a voucher is used.
Why would it be so hard to have a company form (not a computer printout) that actually addresses the concerns of the many (Im sure) consumers who have contacted C/A about this very issue? I try to take the time to explain capacity controlled when they sign up, but I know many people who dont. It would save a lot of headaches for customers AND make it one less thing for them to be able to b+tch about to the press. It could even be a form in the computer that you could print (like the CSA/WITN/RCPT) that would print the info on it automatically when you put them on the volunteer list. It spits out another boarding pass for them anyway (What a waste) might as well make THAT something productive.
Something along these lines (of course with the crack US legal team involved in the actual wording.)
"You have been added to the list as a volunteer for this flight. Volunteers are not always taken in the order added to the list depending on the alternate flight arrangements offered and cost associated with those arrangements. A determining factor might also be the actual number of volunteers needed for the flight. US Airways limits the number of vouchers (RTFCs) that are offered on its flights for booking and seats might not be available on all flights at all times. Passengers should be flexible on their booking arrangements when using the vouchers. You must call USAirways reservations to book the vouchers and must take them to a USAirways ticketing office to get the vouchers issued. You may transfer the voucher to someone, however you must take the voucher along with your id to get the ticket issued. Flights must be booked no later than 1 year from todays date or the voucher will expire. Tickets, once issued for the voucher, are good for one year from the ticketing date. Once issued, tickets may be changed to other flights for free provided seats are available in the correct booking code and the city or origin/destination do not change. For a fee, you may change the origin/destination of the ticket issued for the voucher. Tickets issued are valid anywhere USAirways flies in the Continental US or Canada. Tickets issued are not valid on Codeshare flights. Vouchers are a negotiable document and must be surrendered for a ticket to be issued. Lost vouchers are not replaceable. Other conditions and limitations may apply.
PS- Yeah, maybe next time they should fly Jetblue.......CAE-PVD? lol
Seems someone else didnt like the limited availability of using a RTFC. I remember seeing a note in DRS on this a while ago and offered a solution to the company by having them print a form to give to those who are volunteering to read BEFORE they actually volunteer that states the rules and conditions of the voucher INCLUDING that the seats are limited and you have to be flexible to use them. Their response was no thanks. The agents are to advise the customers of all the restrictions and there are forms available in the computer to print out if needed to give to the customer with the info on it. First off, when you have a line of people who are SMF (oversold, no seats) and a line of people wanting to volunteer (with trying to find alternate flights, hotel info, etc) you very often dont have time to sit and chat and explain everything a voucher involves while working the flight. You also dont have time to search the "help" in the computer to find the info to print out explaining how a voucher is used.
Why would it be so hard to have a company form (not a computer printout) that actually addresses the concerns of the many (Im sure) consumers who have contacted C/A about this very issue? I try to take the time to explain capacity controlled when they sign up, but I know many people who dont. It would save a lot of headaches for customers AND make it one less thing for them to be able to b+tch about to the press. It could even be a form in the computer that you could print (like the CSA/WITN/RCPT) that would print the info on it automatically when you put them on the volunteer list. It spits out another boarding pass for them anyway (What a waste) might as well make THAT something productive.
Something along these lines (of course with the crack US legal team involved in the actual wording.)
"You have been added to the list as a volunteer for this flight. Volunteers are not always taken in the order added to the list depending on the alternate flight arrangements offered and cost associated with those arrangements. A determining factor might also be the actual number of volunteers needed for the flight. US Airways limits the number of vouchers (RTFCs) that are offered on its flights for booking and seats might not be available on all flights at all times. Passengers should be flexible on their booking arrangements when using the vouchers. You must call USAirways reservations to book the vouchers and must take them to a USAirways ticketing office to get the vouchers issued. You may transfer the voucher to someone, however you must take the voucher along with your id to get the ticket issued. Flights must be booked no later than 1 year from todays date or the voucher will expire. Tickets, once issued for the voucher, are good for one year from the ticketing date. Once issued, tickets may be changed to other flights for free provided seats are available in the correct booking code and the city or origin/destination do not change. For a fee, you may change the origin/destination of the ticket issued for the voucher. Tickets issued are valid anywhere USAirways flies in the Continental US or Canada. Tickets issued are not valid on Codeshare flights. Vouchers are a negotiable document and must be surrendered for a ticket to be issued. Lost vouchers are not replaceable. Other conditions and limitations may apply.
PS- Yeah, maybe next time they should fly Jetblue.......CAE-PVD? lol
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