I'm not a front lines employee, I deal with the passengers after they've completed their travel. Of course, I only hear the horriffic stories. But I am curious to know something. Everyday we get the US Daily and their number one piece of advice is to take care of the passengers, what options have they left the front lines to take care of the passengers? I know they have left us little to no options to take care of them once travel is over. How do you guys do it with flights that are continuously delayed/cancelled, and almost always oversold? Passengers are also telling us that the meal/hotel vouchers given out at the airports are useless and they always end up paying out of their pocket. Is this true?