barbeetantrums
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US Airways To Add Jobs At Local Reservations Center
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singh4us
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flyingcat
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Get 'er Done!!!
You know you're a redneck if..... :eye: :blink:
😳
On second thought I won't even go there.
PQAKnow-It-All
Advanced
This is a step in the right direction to get those international call centers closed, and hopefully win back the customers we've lost over it.
Unfortunatly, most new hires in res don't stay too long. There is no incentive..pay stinks, work hours and days off are rotten, with little hope for moving up to better schedule, working holidays and expected to be at work regardless of icy/snowy roads. Many newbies quit before class even ends. It will be interesting to see if the new management in place (Tempe vs Crystal City) causes an improvement in this area.
singh4us
Senior
Apparently the Urban League is assisting with the hiring/recruitment:
US Airways Job Recruitment
US Airways is hiring reservation sales representatives.
Winston-Salem, NC -- The Winston-Salem Urban League and US Airways will hire up to 100 more peple to work at the Winston-Salem reservations department.
http://www.wfmynews2.com/news/article.aspx?storyid=56623
(BTW, my neck is BROWN!!! 😉 )
It's just a typical entry level job, and a catch-22. Part of the reason it has a high turnover is the low pay ..part of the reason for low pay is high turnover. Unfortunately, like other entry level jobs (retail, fast food, etc) there's not a whole lot to be done to dramatically decrease the turnover. Higher pay may help a little, but I honestly don't think it would decrease turnover all that much.
Dont bet on it. Turnover is extremely high in Tempe. If Doug cared enough to lower the turnover they would have agreed to pay parity now instead of waiting for 2 years. Its not just the low pay or hours. Its that no one respects what you do. Its not brain surgery or flying an aircraft but there is a some knowlege required. We are expected to give good customer service and sell while being given set limits for length of calls and limited amount of time not on the fon. Most of us that have been here for a while enjoy what we do. It can only be internal satisfaction and having worked with some good people that keeps us there. Many of us dont think of this as a long term career only a job but something that does have some value to this company. I just question how they think they can staff these centers with caring employees when no one cares about the employees. Its going to get pretty interesting.
barbeetantrums
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US Airways Job Recruitment
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US Airways is hiring reservation sales representatives.
Winston-Salem, NC -- The Winston-Salem Urban League and US Airways will hire up to 100 more peple to work at the Winston-Salem reservations department.
Minimum qualifications are a high school diploma or equivalent, a minimum age of 18 years, and availability to work variabe hours including nights, weekends and holidays.
Skills include excellent verbal and written communication skills, strong listening and problem-solving skills, abiity to function effectively in high stress situations, abiity to continuously learn and understand changing job-related policies and procedures, and people-oriented skills including a positive and cooperative attitude.
Duties include generating revenue and promoting customer service through telephone sales, providing information regarding fights, fares, destinations, special offers and products, resolvng customer problems and or complaints, and achieving performance expectations in attendance and availability to customres and sales measures.
Benefits and compensation include medical/dental, 401k, paid vacation and holidays and free flight benefits.
for information, call the Winston-Salem Urban League at 725-5614 or email resumes to sjones@wsurban.org or fax them to (336) 722-5713.
WFMY News 2, Winston-Salem Urban League
E-Mail This Story
Printable Version
Mobile News
Advertisement
US Airways is hiring reservation sales representatives.
Winston-Salem, NC -- The Winston-Salem Urban League and US Airways will hire up to 100 more peple to work at the Winston-Salem reservations department.
Minimum qualifications are a high school diploma or equivalent, a minimum age of 18 years, and availability to work variabe hours including nights, weekends and holidays.
Skills include excellent verbal and written communication skills, strong listening and problem-solving skills, abiity to function effectively in high stress situations, abiity to continuously learn and understand changing job-related policies and procedures, and people-oriented skills including a positive and cooperative attitude.
Duties include generating revenue and promoting customer service through telephone sales, providing information regarding fights, fares, destinations, special offers and products, resolvng customer problems and or complaints, and achieving performance expectations in attendance and availability to customres and sales measures.
Benefits and compensation include medical/dental, 401k, paid vacation and holidays and free flight benefits.
for information, call the Winston-Salem Urban League at 725-5614 or email resumes to sjones@wsurban.org or fax them to (336) 722-5713.
WFMY News 2, Winston-Salem Urban League
