US Airways leaves on a high note

[jcw]

http://www.charlotteobserver.com/opinion/op-ed/article41996313.html

 

[LD3]

Safety over comfort, absolutely.. I can honestly say that 30 years of non rev travel, one time we had an issue with seniority rigging, other than that the cabin crews have been very accommodating, The customer service that was provided was always good. 
 
Years ago we were out west and received a phone call that my dad was in ICU and not expected to live much longer, my wife called admin in CLT and they booked us positive space to get to see him, and also booked my son and his wife positive from CLT, it was so thoughtful, and I will never forget what the company did for us...

 

[ChrisUS]

What a great article! I prided myself in the customer service I gave all our passengers. I worked the ticket counter 5 days a week and in particular, the first class line. 
I retired in 2005 and ten years later, I am still working at the airport in a different capacity. I still have passengers come up and fondly greet me. I made MANY lifelong friends from passengers.  When we had irregularities, we got our passengers to their destinations as soon as possible.  We tried to keep them online but sometimes that wasn't practical. The passengers recognized that fact and came back to us.  i even had passengers who had to fly on other airlines ( company booked or to a destination we didn't serve) that came to me for help when their airline had an irregularity.  Times have changed unfortunately and things are different now. 
  When I started in 1972, we had no fatalities for decades. 

 

[FrugalFlyerv2.0]

While I do not mean to belittle US safety record since the 1990s, the author kind of forgot about US 5481. 
Or since it was a contractor (Mesa?) and not US mainline it doesn't count?

 

[UPNAWAY]

While I do not mean to belittle US safety record since the 1990s, the author kind of forgot about US 5481. 
Or since it was a contractor (Mesa?) and not US mainline it doesn't count?

 
 
From a marketing or customer perspective it counts, but certianly not from an FAA, Ops Spec or US Airways operational standpoint.  

 

[Roadking5560]

Probably it counted from the perspective of  the now deceased who were pissed for a few moments prior to their unfortunate and untimely demise. 

 

[dariencc]

Probably it counted from the perspective of  the now deceased who were pissed for a few moments prior to their unfortunate and untimely demise. 

 
Gee, what a profound observation.  Idiot.

 

[NewHampshire Black Bears]

Captain  SULLY.
Need I say more  ??

 

[conehead777]

To be honest AMERICAN delta United all have awesome safety records . Not just us air. And the pre merger service on aa was better before the merger . No more on board baked cookies in first class is one example

 

[conehead777]

From a marketing or customer perspective it counts, but certianly not from an FAA, Ops Spec or US Airways operational standpoint.

it mattered from the point us air contracted airmidwest to fly that under us air express .it matters two days before crash that a contract maint site rigged the elevator cables and did not adjust them correctly. The most important matter was the supervisor who also signed the back check told mechanic to forget the test that would have showed the cables were rigged wrong and the elevator did not have full range of travel . It matters 21 people died that day . It matters the faa set the average weight to low of 200 pounds. Upinaway it matters it's not a marketing thing it was a people died thing . And airmidwest is respociable to make sure even if a contract site dose maint that there doing the correct maint . Your very insensitive to 21 people who died that day