- Banned
- #1
US Airways Bankruptcy - Service sagging
Karen Ferrick-Roman, Times Staff
05/08/2005
The news about US Airways just keeps getting worse.
Treating customers right, getting bags to the same destination as the passengers and racing the clock to make on-time arrivals presents US Airways with a growing challenge, judging by the Air Travel Consumer Reports compiled by the U.S. Department of Transportation.
For March alone, US Airways was the most-complained-about of the 19 airlines in the report.
But flash back to a year ago. For the first quarter of 2004, US Airways didn't even make the top 10 among the list of most-complained-about airlines. In a year, it plummeted 13 places.
Most of the complaints were typical of other airlines: baggage and flight problems.
US Airways had the worst record of any major airline (No. 17 of 19) for handling bags in the first quarter. And this is after the Christmas meltdown that lost about 72,000 passengers' bags in Philadelphia.
Times Online
Karen Ferrick-Roman, Times Staff
05/08/2005
The news about US Airways just keeps getting worse.
Treating customers right, getting bags to the same destination as the passengers and racing the clock to make on-time arrivals presents US Airways with a growing challenge, judging by the Air Travel Consumer Reports compiled by the U.S. Department of Transportation.
For March alone, US Airways was the most-complained-about of the 19 airlines in the report.
But flash back to a year ago. For the first quarter of 2004, US Airways didn't even make the top 10 among the list of most-complained-about airlines. In a year, it plummeted 13 places.
Most of the complaints were typical of other airlines: baggage and flight problems.
US Airways had the worst record of any major airline (No. 17 of 19) for handling bags in the first quarter. And this is after the Christmas meltdown that lost about 72,000 passengers' bags in Philadelphia.
Times Online