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So the FA wanted her CC for what reason then?Spock said:...."and added that balance and weight safety regulations prevent onboard seat changes." UA,,,,,What a crock.....!
Thats my point. You can't say well I tried to charge her for moving then when she wanted to go back drum up all the BS about how it effect W&B.WorldTraveler said:the passenger decided to move to an exit row seat after the doors were closed. the FAs wanted her credit card because the exit row is a premium charge seat.
Every side does have two stories but even by the news account which was related by the passenger, she was very aggressive and confrontational.
Airlines absolutely do have the right to have differential charges for different types of seats on aircraft and passengers do not have the right to switch to those seats even if they are empty.
The manner the situation was handled - if the article is accurate is true - could have been improved but confrontation rarely results in the pain free outcome to the benefit of one side that some people think.
All she had to do was move back to the seat she was assigned. She paid for the seat she was assigned. If she wanted something she didn't pay for, she should have used just a tad more tact in trying to obtain it.
There is a very high likelihood that the woman will be told by a judge that she has no case, be told to reimburse UA, and be put on UA's no fly list.
And, at AA, I can tell you that any complaint would be assumed to be the f/a's error. Just like with the FARs...if a passenger gets po'd about having to put away their computer/put their purse under the seat/give up their beer because the captain has said prepare for landing/etc, the f/a will get a write up from management and be told, "You are there to inform not enforce." But, not enforcing--especially if there were money involved--would also gain a negative write-up.eolesen said:Remember a few months back when we were talking about some airline who wanted to have a "no seat changes allowed" rule on their lowest fares?
Here's a great example to remember next time that topic comes up. The FA's get left to enforce the rule.
eolesen said:Remember a few months back when we were talking about some airline who wanted to have a "no seat changes allowed" rule on their lowest fares?
Here's a great example to remember next time that topic comes up. The FA's get left to enforce the rule.
and that is a shame.jimntx said:And, at AA, I can tell you that any complaint would be assumed to be the f/a's error. Just like with the FARs...if a passenger gets po'd about having to put away their computer/put their purse under the seat/give up their beer because the captain has said prepare for landing/etc, the f/a will get a write up from management and be told, "You are there to inform not enforce." But, not enforcing--especially if there were money involved--would also gain a negative write-up.