ableoneable
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- May 6, 2007
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This thread is provided for you, the employee, or you the customer, to provide a narrative of any management decision or practice that both inconvenienced passengers and cost the company revenue.
I will go first.
Let me preface this with the fact that I did not find out about the whole chain of events here until it was too late for me to make the phone calls necessary to fix this problem. In addition, knowing the manager on duty at the time, it is possible that I would not have been successful had I tried to do so.
A couple of years ago I was operating the last flight of the day out of DFW for PHX.
At the gate next door the last flight out to LAS (757) was preparing to leave as well. One of the FAs for the 757 had been incapacitated and had to call in sick. (Our 75s were minimally staffed with FAs at the time.)
In order to protect the 75 one of my FAs was taken to enable the 75 to operate. (Understandable)
My flight was going to become a reposition ferry flight and I would carry only about five non-revs, including a non-rev flight attendant. Over 100 pax were going to have to be re-accommodated.
Now comes the stupid part. The non-rev flight attendant had an elective procedure scheduled for the following day and had called in sick for her next trip. She had her uniform and gadget bag with her. She called inflight CS, explained her situation and offered to work the flight to PHX. The inflight scheduler told her that because she had called in sick she was ineligible to work our flight. To punish the inflight for calling in sick our flight was cancelled and we flew an empty airplane to PHX.
In fairness of full disclosure I later told this story to the then VP of OPS and he stated that had I been able to reach him that night he would have intervened and fixed the problem. However, management by putting out one fire at a time is never an effective solution so I still count this as a management screw up. It is not the first time I have encountered bad decision making in inflight management.
Your story next.
I will go first.
Let me preface this with the fact that I did not find out about the whole chain of events here until it was too late for me to make the phone calls necessary to fix this problem. In addition, knowing the manager on duty at the time, it is possible that I would not have been successful had I tried to do so.
A couple of years ago I was operating the last flight of the day out of DFW for PHX.
At the gate next door the last flight out to LAS (757) was preparing to leave as well. One of the FAs for the 757 had been incapacitated and had to call in sick. (Our 75s were minimally staffed with FAs at the time.)
In order to protect the 75 one of my FAs was taken to enable the 75 to operate. (Understandable)
My flight was going to become a reposition ferry flight and I would carry only about five non-revs, including a non-rev flight attendant. Over 100 pax were going to have to be re-accommodated.
Now comes the stupid part. The non-rev flight attendant had an elective procedure scheduled for the following day and had called in sick for her next trip. She had her uniform and gadget bag with her. She called inflight CS, explained her situation and offered to work the flight to PHX. The inflight scheduler told her that because she had called in sick she was ineligible to work our flight. To punish the inflight for calling in sick our flight was cancelled and we flew an empty airplane to PHX.
In fairness of full disclosure I later told this story to the then VP of OPS and he stated that had I been able to reach him that night he would have intervened and fixed the problem. However, management by putting out one fire at a time is never an effective solution so I still count this as a management screw up. It is not the first time I have encountered bad decision making in inflight management.
Your story next.
