Technologist warns of potential pitfalls in the ‘new religion’ of ancillary revenue

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Aug 30, 2002
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"Would you like fries with that?"

McDonald's built an empire by offering something to consumers that would complement their purchase of a hamburger. It was offered to the right customer at the appropriate time, and it was not a complicated proposition.

That is merchandising done right, Timothy O'Neil-Dunne said in his keynote address at the OpenTravel Alliance Advisory Forum in Seattle.

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