Dont call me Shirley
Veteran
- Joined
- Aug 20, 2002
- Messages
- 3,270
- Reaction score
- 306
Some of you are probably hip to this site already:
http://www.airlinequality.com/
For those who haven't seen it, take a look.
Here is a sampling from the US reviews:
http://www.airlinequality.com/Forum/us_air.htm
US Airways - by Antonis Asprakis
3 July 2007 Customer Trip Rating : 4 Star Rating
Philadelphia to Ottawa and return. Although I have had several below- standard experiences with US Airways, I was pleasantly surprised with on-time departures and landings on this trip, using Canadair Regional Jets that were clean and confortable for their small size. Hope this pleasantness will be experienced on my next trip with US Airways!
US Airways - by Richard Farrell
11 June 2007 Customer Trip Rating : 1 Star Rating
Flew trans-atl. on USA on 5-29. Having flown 1M+ on American, I ask myself why. USAir has become a true "3d world" airline. Flew in coach ("envoy" was supposed to be filled, but there were at least 6 seats open) and: 16 inches wide on seats; 14 inches from bottom of seat cushion to seat in front; seats would not allow raising of armrest to b/n seats. Now, this is not a short hop in the US. It is a 7 hr. flite eastbound, and 8.5 hrs. w/bound. Flite attendants stated that they had made numerous complaints to management about the conditions caused by expansion of envoy class, resulting reduction in coach area, but no reduction in number of seats in coach. Encouragement by flite crew to have guests complain, since flite attendants' complaints had been ignored. Management ignoring complaints of flite crews and guests is not new, but arrogance about health impact of overseas flites in overly constrained spaces is new. If you fly USAir overseas, you will not only be extremely uncomfortable, and unable to sleep, but risk health consequences that are now well known by all. The rating system provided on this site states 1-5 stars. My flite experiences on USAir rate no stars.
But for truly hilarious, yet sad, reviews of an airline take a look at the pages devoted to Flyglobespan, UK based low cost carrier:
http://www.airlinequality.com/Forum/flygspan.htm
The website has the following notice about Flyglobespan:
Due to the high number of complaints being received for this airline, Skytrax
are unable to guarantee that all of them will be published.
Here is a favorite of mine:
FlyGlobespan - by S Peterson
3 August 2007 Customer Trip Rating : 1 Star Rating
Premium Class seats booked on Globespan direct Gatwick/Vancouver. Those in the organization behind Globespan appear to be the most unreliable, unresponsive, disorganized bunch one could ever have the misfortune to come across. While the administration hide behind unanswered telephone calls and unacknowledged e-mails, check-in staff and cabin crews are left to field hordes of furious travellers and to attempt to disentangle the chaos. You are unlikely to get a direct flight to anywhere and will probably undergo several changes of departure time prior to the date. There is a strong chance you will not to be in the seat (in some cases class) you believe you guaranteed over six months earlier and confirmed less than a week prior to departure date. It can be more than 2½ hours before you get a drink of water let alone anything else and it can be over 4½ hours into your flight before you are offered food, whether it be the Premium class set menu or packs for sale in Economy. If you have booked on Globespan already take a close look at the very faint small print on the back of your ticket and know that the negative impacts of the ‘terms and conditions’ will almost certainly apply to your flight! If you can cancel, think about it seriously. (see comments C. Trinder July 31st). Old movies and tired TV shows should be expected on a no-frills airline. Lack of organization and accountability should not and we will never fly with this airline again.
Sure, US has some real problems these days. But it could be worse.
http://www.airlinequality.com/
For those who haven't seen it, take a look.
Here is a sampling from the US reviews:
http://www.airlinequality.com/Forum/us_air.htm
US Airways - by Antonis Asprakis
3 July 2007 Customer Trip Rating : 4 Star Rating
Philadelphia to Ottawa and return. Although I have had several below- standard experiences with US Airways, I was pleasantly surprised with on-time departures and landings on this trip, using Canadair Regional Jets that were clean and confortable for their small size. Hope this pleasantness will be experienced on my next trip with US Airways!
US Airways - by Richard Farrell
11 June 2007 Customer Trip Rating : 1 Star Rating
Flew trans-atl. on USA on 5-29. Having flown 1M+ on American, I ask myself why. USAir has become a true "3d world" airline. Flew in coach ("envoy" was supposed to be filled, but there were at least 6 seats open) and: 16 inches wide on seats; 14 inches from bottom of seat cushion to seat in front; seats would not allow raising of armrest to b/n seats. Now, this is not a short hop in the US. It is a 7 hr. flite eastbound, and 8.5 hrs. w/bound. Flite attendants stated that they had made numerous complaints to management about the conditions caused by expansion of envoy class, resulting reduction in coach area, but no reduction in number of seats in coach. Encouragement by flite crew to have guests complain, since flite attendants' complaints had been ignored. Management ignoring complaints of flite crews and guests is not new, but arrogance about health impact of overseas flites in overly constrained spaces is new. If you fly USAir overseas, you will not only be extremely uncomfortable, and unable to sleep, but risk health consequences that are now well known by all. The rating system provided on this site states 1-5 stars. My flite experiences on USAir rate no stars.
But for truly hilarious, yet sad, reviews of an airline take a look at the pages devoted to Flyglobespan, UK based low cost carrier:
http://www.airlinequality.com/Forum/flygspan.htm
The website has the following notice about Flyglobespan:
Due to the high number of complaints being received for this airline, Skytrax
are unable to guarantee that all of them will be published.
Here is a favorite of mine:
FlyGlobespan - by S Peterson
3 August 2007 Customer Trip Rating : 1 Star Rating
Premium Class seats booked on Globespan direct Gatwick/Vancouver. Those in the organization behind Globespan appear to be the most unreliable, unresponsive, disorganized bunch one could ever have the misfortune to come across. While the administration hide behind unanswered telephone calls and unacknowledged e-mails, check-in staff and cabin crews are left to field hordes of furious travellers and to attempt to disentangle the chaos. You are unlikely to get a direct flight to anywhere and will probably undergo several changes of departure time prior to the date. There is a strong chance you will not to be in the seat (in some cases class) you believe you guaranteed over six months earlier and confirmed less than a week prior to departure date. It can be more than 2½ hours before you get a drink of water let alone anything else and it can be over 4½ hours into your flight before you are offered food, whether it be the Premium class set menu or packs for sale in Economy. If you have booked on Globespan already take a close look at the very faint small print on the back of your ticket and know that the negative impacts of the ‘terms and conditions’ will almost certainly apply to your flight! If you can cancel, think about it seriously. (see comments C. Trinder July 31st). Old movies and tired TV shows should be expected on a no-frills airline. Lack of organization and accountability should not and we will never fly with this airline again.
Sure, US has some real problems these days. But it could be worse.
