deltawatch
Veteran
- Aug 20, 2002
- 887
- 0
•US Airways. It hired more than 1,000 employees systemwide and is replacing 600 old (pre-merger with America West) check-in kiosks with new more-efficient ones, primarily along the East Coast .
That's what the airlines said. But here's another point of view.
"Anything and everything the airlines claim to have done to make things easier is simply eyewash," e-mailed Joe Brancatelli, an airline critic and expert who produces Joesentme.com, a Web site for business travelers. "For example, airlines will tell you that they have added more check-in kiosks. But they don't say that they have reduced staff by a cumulative 17 percent since 2003" (from government statistics).
Airlines, he said, "have scheduled perhaps 20-30 percent more flights than the system can handle in good weather. So we get a little bad weather and on-time drops to 50 percent."
http://www.chicagotribune.com/travel/chi-0...5,0,42499.story
That's what the airlines said. But here's another point of view.
"Anything and everything the airlines claim to have done to make things easier is simply eyewash," e-mailed Joe Brancatelli, an airline critic and expert who produces Joesentme.com, a Web site for business travelers. "For example, airlines will tell you that they have added more check-in kiosks. But they don't say that they have reduced staff by a cumulative 17 percent since 2003" (from government statistics).
Airlines, he said, "have scheduled perhaps 20-30 percent more flights than the system can handle in good weather. So we get a little bad weather and on-time drops to 50 percent."
http://www.chicagotribune.com/travel/chi-0...5,0,42499.story
