All I can say is that any system that squeezes people all the time, employees and passengers alike, eventually pushes marginal cases over the edge.
Witness the post office.
It's certainly too early for those of us who were not directly involved to assess the specific matters in this particular case, but I think it is worth it to keep that overpressure factor in mind as a context we are all operating in the midst of.
I would like to know if a supervisor "helped" by passing the buck to the crew when this joker was clearing wigging out in the gate area. Any more information on that?
-Airlineorphan
P.S. ITRADE, the LAVMAN diss was really unnecessary and uncalled for. From what I can tell (though we disagree on much) you are generally a respectful passenger in spite of how disagreeably you react to LAVMAN! 😀
P.P.S. Lavman, I hope things are going okay for you wherever you are.