My Own "airline" Type Experience

KALB2

Member
Aug 21, 2002
33
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Last night I had an "Airline" type experience on WN 932, BWI-ALB. I connected to 932 from a flight from BNA. As I got to the gate 35 minutes before departure, everything seemed OK...then the fun started. While standing in the "B" line I noticed a very drunk young woman staggering to the check-in counter at C-6. I was thinking to myself that she probably should not be allowed to board, but I didn't think much more of it until later.

Shortly thereafter we started to board the flight, all the "A" pax boarded and we were halfway through the "Bs" when the gate agent received a call to stop the boarding. During fueling about 60 gallons of Jet A was spilled on to the tarmac. In a few minutes you could see the Airport emergency response vehicles (lights flashing) coming across the airport to C-6. I could hear a passenger murmer, "I want another airplane". Once the spill came under control we were allowed to resume boarding.

I board, the plane is very full. I head towards the rear and find a window seat. Another passenger is in the aisle seat. Two minutes later, the inebriated young woman stumbles over the aisle passenger into the middle seat. Her breath reeks of ETOH. Somehow she managed to buckle her seat belt. Because of the fuel spill our departure is delayed an additional 20 minutes before pushback. During that time she fell to sleep, graciously resting her head on my shoulder. Finally we were underway, taxiing towards runway 28, the young woman woke up with a start and reached into the seat pouch for the....vomit bag. She managed to get her emesis into the bag (thank goodness), but then went immediately back to sleep, leaning forward. We take off. As the FAs start their snack and drink service, the lead FA saw what was happening, aroused her and took her towards the rear galley. She returned about ten minutes later, and sat upright for the last portion of the flight.

In my opinion I think she should not have been allowed to board our flight. The FA, however, did manage the situation well, once we were airborne.

By the way, I am still a WN fan, and will continue to book WN for my air travel.
 
[ ...Finally we were underway, taxiing towards runway 28, the young woman woke up with a start and reached into the seat pouch for the....vomit bag. She managed to get her emesis into the bag (thank goodness), but then went immediately back to sleep, leaning forward....

In my opinion I think she should not have been allowed to board our flight. The FA, however, did manage the situation well, once we were airborne.

By the way, I am still a WN fan, and will continue to book WN for my air travel.
[post="201366"][/post]​
[/quote]

:shock: What? still flying WN?!?!

whatever
 
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  • #5
"It is against FARs (Federal Aviation Regs) to board any passenger that appears to be intoxicated. But hey, she paid her fare!! "

Are there any objective criteria by which an intoxiocated passenger can be denied boarding, or is it simply a judgement call by the check-in personnel?
 
Are there any objective criteria by which an intoxiocated passenger can be denied boarding, or is it simply a judgement call by the check-in personnel?



"If the passenger appears intoxicated..." (FAR) That's the first signal. After that, it's up to the passenger to prove that they aren't intoxicated. Some people may have conditions or illnesses that mimic someone under the influence of either alcohol or drugs. In these situations, 99.9% of the time the person in question is traveling with a companion or does have a doctors release. Also, these people have most likely have requested preboarding and the flight crew is aware of who they are and where they are sitting.

Drunk passengers are to much of a liability for the airlines. They can be disruptive, dangerous and just plain big pain to the rest of the passengers. It costs the airlines in complaints.

This young woman should never have been boarded. It is against the law. The agents should have stopped her from boarding the plane. At the very least the Flight Attendant should have denied boarding to this passenger.

I know the boarding process is chaotic at best. You shouldn't have to do this, but if you see something like this happen again before boarding is over, bring it to the Flight Attendants attention and have the offending passenger removed.

Hope it helps
 
Alcoholic Beverages
Sec. 121.575
-- Select Another FAR To View --Flight AttendantsCrew Reqmnts When PAX Remain On BoardBriefing Passengers Before TakeoffAlcoholic BeveragesStowage Of Food And BeverageExit SeatingAuthority To Refuse TransportationCarry-On BaggageFirst Aid Kits & Emergency Medical KitsOxygen For Medical Use By Passengers

--------------------------------------------------------------------------------

(a) No person may drink any alcoholic beverage aboard an aircraft unless the certificate holder operating the aircraft has
served that beverage to him.
(B) No certificate holder may serve any alcoholic beverage to any person aboard any of its aircraft who--
Appears to be intoxicated;
Is escorting a person or being escorted in accordance with Sec. 108.21; or
Has a deadly or dangerous weapon accessible to him while aboard the aircraft in accordance with Sec. 108.11.
© No certificate holder may allow any person to board any of its aircraft if that person appears to be intoxicated.
(d) Each certificate holder shall, within five days after the incident, report to the Administrator the refusal of any person to comply with
paragraph (a) of this section, or of any disturbance caused by a person who appears to be intoxicated aboard any of its aircraft.

[Doc. No. 6258, 29 FR 19219, Dec. 31, 1964, as amended by Amdt. 121-118, 40 FR 17552, Apr. 21, 1975; Amdt. 121-178, 47 FR 13316,
Mar. 29, 1982]
 
I'm not excusing any employee allowing somebody who appears to be intoxicated to board, however...

This woman could have checked in for her boarding pass hours before, or even printed it from home, and had no contact with an employee except for the 2 or 3 seconds it takes for the Ops Agent to scan her boarding pass, and the 2 or 3 seconds it takes to walk past the Flight Attendant. Many intoxicated people can behave for those few short seconds, leaving the Ops Agent and Flight Attendant no clue that the person has been drinking.

Lastly, did anyone notify Southwest personnel that this woman appeared to be intoxicated? Although I think it's important for employees to do their best to scan the boarding area, with little to no personal contact with each of the thousands of people in a concourse at any given time, it's impossible for us to catch each and every situation if nobody brings it to our attention. I don't think anyone would disagree that passengers must be diligent in assisting airport personnel if they observe a security concern. This type of situation should be no different. Please tell one of us what you've seen and allow us to take action.
 

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