Los Angeles airport employees plan march to protest bad service

[Bobbie]

If this is any indication of how bad it's getting...today, every day Californians left their sofas and surfboards at home to participate in a demonstration against bad service from airlines at Los Angeles International Airport. These are members of the Reaching Higher Coalition. I'm so proud it happened right here in Los Angeles! Taking out the trash begins at LAX!

Here's the scoop!

http://www.tripso.com/today/los-angeles-ai...st-bad-service/

Los Angeles airport employees plan march to protest bad service

by Christopher Elliott

Airline passengers complaining about bad service? Yawn. But when airport employees plan a march on a major airport to protest bad service — well, that kind of thing doesn’t happen every day.

Today is not every day. This afternoon, a group of workers, passenger rights organizations, unions and community groups called the Reaching Higher Coalition, plans to picket Los Angeles International Airport.

What do they want? The coalition is committed to “raising standards for airport workers and passengers at California’s top airports,†according to a press release.

There are an estimated 20,000 airline service workers in the state. With a quarter of contracts expiring this summer, the Reaching Higher Coalition is challenging airlines to seize the opportunity to improve job quality and customer satisfaction.

The coalition even enlisted the help of J.D. Power and Associates, whose director of the global hospitality and travel practice, Sam Thanawalla, made a cameo appearance in the group’s statement.

“Across the airline experience, from check-in, to the flight, to deplaning, passengers are being affected by the ramifications of carriers making staff cutbacks and have expressed that performance and attitudes of airline staff are suffering,†he said. “In this unstable industry environment, it is critical that airlines invest in their employees as a means to enhance the customer experience, as there is a strong connection between employee satisfaction and customer satisfaction.â€

This is the proverbial man-bites-dog story.

Passengers complain about service incessantly. But when the service providers complain about service, you know you’ve hit a new low.

Published on June 26, 2008

 

[jacob]

This is a scary news is that really happen.
If it is then their will be a great loss for the people.