June DOT Consumer Report

[BoeingBoy]

The official DOT report for June came out today and had a little good (?) news......

First the good (?) news:

US (combined mainline) ranked #17 of 20 in on time performance among reporting carriers, ahead of not just 2 express carriers but also American. US had a DOT O/T arrival rate of 61.6% vs 68.1% average for all reporting carriers.

US was also #17 of 20 in percentage of flights late at least 70% of the time, this time besting Jetblue and 2 express carriers. 9.8% of US' flights met the "late 70% or more of the time" criteria, while the average for all reporting carriers was 5.6%.

US was #15 of 20 in mishandled baggage reports, besting only 5 express carriers, at 10.59 reports/1000 passengers vs the average of 7.92

Now for the same old news:

Once again, US was dead last - #20 of 20 - in complaints with both more complaints (177) than any other carrier and a higher rate of complaints (3.43/100,000 passengers vs 1.35 average). Problem areas were "flight problems" with nearly half of the complaints (80), followed by "res/ticketing/boarding" and "baggage" (27 and 26 respectively).

Jim

 

[Phoenix]

The official DOT report for June came out today and had a little good (?) news......

First the good (?) news:

ahead of not just 2 express carriers but also American. US had a DOT O/T arrival rate of 61.6% vs 68.1% average for all reporting carriers.

US was also #17 of 20 in percentage of flights late at least 70% of the time, this time besting Jetblue and 2 express carriers. 9.8% of US' flights met the "late 70% or more of the time" criteria, while the average for all reporting carriers was 5.6%.

You mean USAir Express and PSA?

 

[BoeingBoy]

You mean USAir Express and PSA?

Unfortunately, they'd have probably ranked higher in O/T than mainline if they were big enough to be included. The only USX express carrier included is Mesa, and that's for their entire operation.

Jim

 

[Henderfuzz]

The official DOT report for June came out today and had a little good (?) news......


Not surprised from what I see at work everyday the operation is totally out of control.
Managment really doesnt seem to care either. So that gets reflected on to your employees.
Dont see any improvement coming either.

 

[wench1]

1) do your hours
2) collect your measley pay
3) RACK UP VACATION TIME AND SWAPS.
4) THAT;S ABOUT IT IN A NUTSHELL...

Next question?

If they don't why should we?

Sorry, but it is what it is..I stopped giving a damn a loooonnnnggg time ago. :down:

 

[OldGuyinPA]

Amen...Brother.

 

[freedom]

Once again, US was dead last - #20 of 20 - in complaints ..


i think you should spin that to make it sound like were accomplishing something how about


Us airways FIRST in complaints 20/20.... that just sounds a bit better ... it's all about the spin ...



woo hoo we're number one!!!