INDUSTRY LEADING WAGES FOR CUSTOMER SERVICE / CWA?

As far as flight attendants, the comparison is next to meaningless.  That total pay for f/as at SW includes profit sharing which we do not have at AA.
 
Also, the flight attendant annual pay at Southwest would have to be converted to hourly rate of pay in order to compare apples to apples.  It could be done, but would be is really meaningless because you would have to look at each f/a's annual schedule to do the conversion because WN f/as are paid "by the trip."  A trip is defined as the air distance between Dallas Love Field and Houston Hobby Airport (their original total route map)-- 239 miles (according to the air miles calculator I used).  If you subtract out the profit sharing you could possibly compare all 13 year WN f/as to all 13 year AA f/as on base hourly rate alone, but considering the "extras"--ground time, holding time, premium pay, etc--that each get, as I said it's rather meaningless.
 
According to that same air miles calculator, the distance from DAL to LAX is 1240 air miles (a route coming soon to a Love Field near you   :lol:)--5.19 "trips"--1240/239.  Now, here's where it gets messy and really impossible to calculate. Let's say a 13 year WN f/a is paid $35/trip. I'm paid approx. $55.68/hr effective 1/1/15.  (Also, do you round up or down that "partial trip of 0.19?  I don't know, and that's 19% of a trip which over a year's time--with some rounding going on in each 2-4 day trip the flight attendant is working--would make a significant difference in total pay).
 
We block DFW-LAX at 3.0 hours; so, I would be paid $167.04 for that leg if door close to door open was 3 hours or less.  If a WN flight attendant flew the same leg (just DAL-LAX) they would be paid $175 if rounded down to 5 "trips" even.  If paid exact "trips" it would be $181.65.   So, converting to hourly pay, the WN flight attendant would be paid $58.33-$60.65/hr (total trip pay divided by 3).  And, one could say that the 13 year WN flight attendant made somewhere between $3/hr and $4/hr more than I.
 
However, let's say each sat on the runway at DFW or DAL for 1 hour after pushback (for us the clock starts when the door closes and the aircraft pushes back) due to weather in the LAX area.  Then, due to headwinds the flight actually took 4 hours.  I would be paid for 5 flight hours, or $278.40.  AFAIK, the WN f/a would still be paid the same because the distance is still the same--$175-$181.65. So, the "hourly rate" for that WN f/a would be $35-$36.33.  So, in this case who is paid the greater rate of pay?
 
This is a gross calculation example.  I'm sure the WN contract calls for ground/weather delay compensation, but I just don't know.
 
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Comparing customer service wages is easier  .... Southwest tops out at over $29.00 and hour, plus profit sharing. We are $21.00.   
 
Oh, I think if there was a straightforward way to convert WN f/as pay to hourly rates, or convert our hourly rates to their trip method, you would find that they make substantially more than us.
 
usa1 said:
Comparing customer service wages is easier  .... Southwest tops out at over $29.00 and hour, plus profit sharing. We are $21.00.
WN doesn’t have express companies and vendors on the property with a hired union bussing company at the bargaining table trying to whipsaw pay scope benefits to the lowest denominator
Moreover having UA agents with one of the worst scope clause the industry.and DL having ready reserve out the ying yang
 

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