US Airways has gotten off to a less than stellar start with its new service to Hawaii, bumping dozens of passengers off flights and rerouting countless others because its planes were too heavy for takeoff.
Phoenix frequent flier Alan Anderson, a loyal America West customer, flew from Phoenix to Honolulu on Jan. 2. He didn't have to give up his first-class seat but said the scene at check-in and at the gate was chaotic, with passengers shuffled to other flights.
"I noticed all kinds of people just kind of standing around the ticket counter with their heads down in a state of disbelief over the magnitude of what was going on," he said.
ARTICLE LINK: http://www.azcentral.com/arizonarepublic/b...iflights25.html
Phoenix frequent flier Alan Anderson, a loyal America West customer, flew from Phoenix to Honolulu on Jan. 2. He didn't have to give up his first-class seat but said the scene at check-in and at the gate was chaotic, with passengers shuffled to other flights.
"I noticed all kinds of people just kind of standing around the ticket counter with their heads down in a state of disbelief over the magnitude of what was going on," he said.
ARTICLE LINK: http://www.azcentral.com/arizonarepublic/b...iflights25.html