http://blogs.wsj.com/middleseat/2010/12/09/do-two-cancellations-make-a-right/
The agent said she didn’t know about the decision to cancel two flights until I told her. Yikes. That decision turns out to have been made hours before—almost instantly when an engine problem was diagnosed—by managers in Fort Worth, Texas. Maybe the Madrid agents just didn’t want an angry crowd of people. Maybe she really was in the dark, as American says.
The agent said she didn’t know about the decision to cancel two flights until I told her. Yikes. That decision turns out to have been made hours before—almost instantly when an engine problem was diagnosed—by managers in Fort Worth, Texas. Maybe the Madrid agents just didn’t want an angry crowd of people. Maybe she really was in the dark, as American says.
