Delta plans to close call center

FA Mikey

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Aug 19, 2002
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Delta Air Lines, trying to shave costs in an effort to emerge from bankruptcy next year, will close its 500-employee call center in Miramar on Sept. 1.

The Atlanta-based company expects to save $2.7 million annually with the closure of the Miramar facility and a 150-employee reservations center in Montgomery, Ala., spokeswoman Chris Kelly said.

Kelly said workers will be offered positions at its other call centers in the United States, though the closest one to South Florida is in Tampa. Those who do not relocate will be offered severance, she added.

The closure of the Miramar facility, first reported in The Sun-Sentinel, will come three years after Delta moved the call-center operation from Coral Gables.

Delta was enticed by the offer of $476,000 in incentives from the city and Broward County. That set off a firestorm of debate between Broward and Miami-Dade economic development officials, who claimed the incentives were tantamount to corporate poaching.


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