BoeingBoy
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About one small part of CAL's turnaround...
Service turnaround closes Continental divide
By Barney Beal, News Writer
19 Feb 2004 | SearchCRM.com
ATLANTA -- Happy employees equal happy customers.
That's the lesson Continental Airlines Inc. learned after transforming its contact center from a pain point into the envy of the airline industry. Houston-based Continental shared the story of its turnaround at the Smart CRM conference last week.
Article
Jim
Service turnaround closes Continental divide
By Barney Beal, News Writer
19 Feb 2004 | SearchCRM.com
ATLANTA -- Happy employees equal happy customers.
That's the lesson Continental Airlines Inc. learned after transforming its contact center from a pain point into the envy of the airline industry. Houston-based Continental shared the story of its turnaround at the Smart CRM conference last week.
Article
Jim
