Call Center Unions

[echoe1]

Interesting. With all the pressures in rez lately about talk time, compliance, etc. Found this online recently and thought perhaps it seems to be a very fair and sound advice regarding the basic daily operations of a call center. Most in particularly interesting was their stress of the health of the agents, the environmental health, and the fact they should have minimum 5 min per hour off the phones. I totally believe this is necessary, especially for our older agents with circulatory problems. It's very important to get up, walk, stretch, and just plain clear your head for a few minutes. Anyway, thought I'd share this on here. Link below

Call Centre Minimum Standards Code

 

[Bambi]

Interesting. With all the pressures in rez lately about talk time, compliance, etc. Found this online recently and thought perhaps it seems to be a very fair and sound advice regarding the basic daily operations of a call center. Most in particularly interesting was their stress of the health of the agents, the environmental health, and the fact they should have minimum 5 min per hour off the phones. I totally believe this is necessary, especially for our older agents with circulatory problems. It's very important to get up, walk, stretch, and just plain clear your head for a few minutes. Anyway, thought I'd share this on here. Link below

Call Centre Minimum Standards Code

Should be something sent off to our union folks. Makes some very good and valid points in their union contractual agreement requirements.