Airline passengers fed up with service except for Southwest

[Dont call me Shirley]

http://www.reuters.com/article/2011/06/21/us-airlines-dissatisfaction-idUSTRE75K4VK20110621
(Reuters) - Saddled with added fees and higher fares, travelers are fed up with paying more and getting less from major airlines, survey results released on Tuesday showed.

With the exception of Southwest, the no-frills airline where bags fly free, major airlines fail to satisfy leisure travelers and disappoint business travelers even more, according to the annual American Customer Satisfaction Index.

Congrats Southwest. And happy 40th! I hope that a case of Wild Turkey Special Reserve is on its way to Herb.

 

[SharoninSAT]

http://www.reuters.com/article/2011/06/21/us-airlines-dissatisfaction-idUSTRE75K4VK20110621
(Reuters) - Saddled with added fees and higher fares, travelers are fed up with paying more and getting less from major airlines, survey results released on Tuesday showed.

With the exception of Southwest, the no-frills airline where bags fly free, major airlines fail to satisfy leisure travelers and disappoint business travelers even more, according to the annual American Customer Satisfaction Index.

Congrats Southwest. And happy 40th! I hope that a case of Wild Turkey Special Reserve is on its way to Herb.

Thanks DCMS. Herb is a guru. It is my belief that good
customer service is a trickle down from good leadershiip. As I have
heard Herb, Colleen and Gary say " We are a customer service company
that happens to fly aircraft".