MetalMover
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- Sep 16, 2013
- 3,543
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AAL and SABRE
- Thread starter MetalMover
- Start date
The question that still remains is will the QIK over lay still be used and will it be the only choice. Native SHARES is not available to the front line US employees now. As well as common entries. This hand tying is very frustrating. When US switch to HP SHARES the frontline line agent’s went thru major turmoil
http://web.archive.org/web/20070807042746/http://www.cwa.net/news/page.jsp?itemID=28660719
in summary, none of us was happy with the immediate aftermath of our reservations migration. The good news is that, thanks to our outstanding employees, we are again functioning well and taking care of our customers. We still have steps to take on this front, but we are very encouraged by the progress.
http://web.archive.org/web/20070628010520/http://www.cwa.net/news/page.jsp?itemID=28327042
The effects of continued short staffing across the system – that preceded the merger with America West and US Airways have been wearing enough on US Airways agents, but the recent computer reservations system switchover has made this situation intolerable, for customers and agents.
As you are well aware, this switchover – along with the malfunctioning kiosks -- caused an enormous amount of turmoil at airports across the system and particularly along the East Coast. This resulted in agents, who take pride in their professionalism and their ability to serve US Airways customers, being unable to do so, and in many cases, being blamed by local managers for the meltdown.
http://web.archive.org/web/20070807042746/http://www.cwa.net/news/page.jsp?itemID=28660719
in summary, none of us was happy with the immediate aftermath of our reservations migration. The good news is that, thanks to our outstanding employees, we are again functioning well and taking care of our customers. We still have steps to take on this front, but we are very encouraged by the progress.
http://web.archive.org/web/20070628010520/http://www.cwa.net/news/page.jsp?itemID=28327042
The effects of continued short staffing across the system – that preceded the merger with America West and US Airways have been wearing enough on US Airways agents, but the recent computer reservations system switchover has made this situation intolerable, for customers and agents.
As you are well aware, this switchover – along with the malfunctioning kiosks -- caused an enormous amount of turmoil at airports across the system and particularly along the East Coast. This resulted in agents, who take pride in their professionalism and their ability to serve US Airways customers, being unable to do so, and in many cases, being blamed by local managers for the meltdown.
eolesen
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- Jul 23, 2003
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- 9,374
This was a make or break deal for Sabre, who just filed their IPO and had to disclose that they've been losing money since 2008.
Losing AA would be an even huger loss than Expedia and Travelocity, and I'd be willing to bet they probably gave AA a price that is either at or below Sabre's costs to deliver.
http://skift.com/2014/01/21/sabre-files-for-ipo/
The fine print of the IPO also disclosed that Sabre's handed over about $200M as part of the settlement on the anti-trust suit filed by AA prior to the bankruptcy. The suit filed by US is still unresolved, but it wouldn't surprise me to see that case settled shortly.
Since this wasn't put out for RFP as it was in 2005, it's hard to say if HP, Amadeus, or Navitaire were even in the running, but I suspect they'd never lower their price to what Sabre likely offered in order to keep AA.
Losing AA would be an even huger loss than Expedia and Travelocity, and I'd be willing to bet they probably gave AA a price that is either at or below Sabre's costs to deliver.
http://skift.com/2014/01/21/sabre-files-for-ipo/
The fine print of the IPO also disclosed that Sabre's handed over about $200M as part of the settlement on the anti-trust suit filed by AA prior to the bankruptcy. The suit filed by US is still unresolved, but it wouldn't surprise me to see that case settled shortly.
Since this wasn't put out for RFP as it was in 2005, it's hard to say if HP, Amadeus, or Navitaire were even in the running, but I suspect they'd never lower their price to what Sabre likely offered in order to keep AA.
Late last year, when the suit was settled, AA reported a gain of $280 million from settling the suit, and said that some of that was cash and some was in credits against future billings. etc.
And just the other day, everyone saw the $200 million in cash that Sabre has paid AA, plus the losses. Ouch. Sabre needed new AA at least as much as new AA needed Sabre.
And just the other day, everyone saw the $200 million in cash that Sabre has paid AA, plus the losses. Ouch. Sabre needed new AA at least as much as new AA needed Sabre.
wings396
Veteran
- Aug 20, 2002
- 3,672
- 1,122
Just another post that exposes just how clueless you are Joshie. Guess you didn't know that US currently uses Sabre on the ops side, and that the entire airline did from 1999-2006.737823 said:Will the CWA file a grievance because your peeps need to get retrained?
Josh
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