A New Low

[WNrforlife]

"Airline" has now hit a new low. Besides the bad music at the beginning of the show, it continues to paint the company in a very bad light.

The camera folks should have helped the old man trying to get the duffle for his buddy that was laying down with a friggin hernia.

What a miserable program.

 

[Cfm56]

"Airline" has now hit a new low. Besides the bad music at the beginning of the show, it continues to paint the company in a very bad light.

The camera folks should have helped the old man trying to get the duffle for his buddy that was laying down with a friggin hernia.

What a miserable program.

[post="266278"][/post]​

Absolutely not. The show was fine. You can't expect the camera crew to jump in. It's like the nature shows.....the camera people have to sit back and let things take their course and let the little crippled gazelle get eaten by the tiger. The show would be absolutely ruined if the camera crew jumped in and the natural course of events weren't allowed to occur -- there'd be no show if that happened.

 

[funguy2]

I agree... The nature of a documentary is to try and "document" what occurs without altering it.

I agree that this show does not always paint LUV in a great light, but the company must see some value in it...

You don't have to be universally loved to be a successful company... Wal-Mart comes to mind as an example (I know, everyone uses Wal-Mart-Southwest comparisons... But Wal-Mart continues to be successful even in the face of protests at many planned new stores, etc).

 

[WNrforlife]

Absolutely not. The show was fine. You can't expect the camera crew to jump in. It's like the nature shows.....the camera people have to sit back and let things take their course and let the little crippled gazelle get eaten by the tiger. The show would be absolutely ruined if the camera crew jumped in and the natural course of events weren't allowed to occur -- there'd be no show if that happened.

[post="266284"][/post]​

Let me get this straight - You're comparing showing compassion for a 90+ year old man to a crippled gazelle? Are you serious?

 

[Cfm56]

Let me get this straight -  You're comparing showing compassion for a 90+ year old man to a crippled gazelle?    Are you serious?

[post="266290"][/post]​

I was only making an analogy as to the point of a documentary. I'm sure if there was a life a death issue involved with the humans, the camera crew would have jumped in but in this case, a 70 year old man asking a 90 year old man to esentially get him a pillow wasn't worth destroying the purity of seeing where things went without outside interference -- as a documentary should. Perhaps one of the nearby sitting passengers might should have stepped up to help, but probably after seeing the 70 year old "play with a body part" (as an agent said) they became a bit more reluctant to do so.

 

[Cfm56]

I agree that this show does not always paint LUV in a great light, but the company must see some value in it...

[post="266288"][/post]​

\\

I can't think of one situation on the show in which the SWA employees didn't go beyond the call of duty in dealing with drunk, deranged, or confused passengers. Most airline employees would have told these people "tough luck, now get lost" but instead you had agents telephoning relatives (such as "Mattie") to help her. How did the show not paint LUV in a good light? If you're referring to some of the nutty passengers, all airlines get 'em.

 

[WNrforlife]

\\

I can't think of one situation on the show in which the SWA employees didn't go beyond the call of duty in dealing with drunk, deranged, or confused passengers. Most airline employees would have told these people "tough luck, now get lost" but instead you had agents telephoning relatives (such as "Mattie") to help her. How did the show not paint LUV in a good light? If you're referring to some of the nutty passengers, all airlines get 'em.

[post="266348"][/post]​

Of course the employess on the show went beyond the call of duty in these situations - the camera was rolling!!! Most of the time we do tell them "tough luck, get lost"

 

[usairbear]

Of course the employess on the show went beyond the call of duty in these situations - the camera was rolling!!! Most of the time we do tell them "tough luck, get lost"

[post="266429"][/post]​

Sure am glad I never experienced any Southwest employees with your attitude!

 

[Dea Certe]

Frankly, I think the A&E Airline show is a good thing. I am constantly impressed by the adept handling of very tricky situations by the SWA agents. From what I see, the SWA agents do a wonderful job in dealing with the traveling public.

And they all seem to have a positive, let's get it done attitude. I hope the traveling public sees this and learns "how to fly" without making a complete fool of themselves.

I think the agents at every airline deals with a segment of customers who are just donkeys. But, SWA handle the situations professionally.

SWA has much to be proud of, great employees and a supportive management team.

I've flown SWA many times, both on paid tickets and nonrev. I've always been treated very well and have enjoyed the service.

Legacy airlines have a lot to be learned from SWA management.

Keep on doing what you do. It works! And I am quite jealous. I'd love to work for SWA!

Dea

 

[Flying Titan]

Frankly, I think the A&E Airline show is a good thing. I am constantly impressed by the adept handling of very tricky situations by the SWA agents. From what I see, the SWA agents do a wonderful job in dealing with the traveling public.

[post="266757"][/post]​

Dea -
I couldn't agree with you more about the positive light that the show shines on SWA employees, but overall, I think the show does more to hurt the airline than help it. It plays right into the "Greyhound in the Sky" perception that many travelers have about SWA. I don't fly SWA because they don't serve my home airport, but even if they start service here tomorrow, I'm not sure that I'll use them. I just don't think I want to be sitting next to some of the passengers on this show for my next three hour flight. While I know that most of the people flying SWA aren't drunk or crazy, the perception created by the show is that they are! In the end, I just don't see how this helps SWA.

 

[KALB2]

The show hasn't stopped me from flying WN. It certainly hasn't stopped others either.

Last month I flew ALB-BWI-ABQ and return on WN. They were pleasurable flights. I know with WN I will not get the toy jets that nearly every other airline flies into Albany, and I can get to MCO, TPA, LAS, BWI (and soon MDW-with continuing service to LAX) non-stop

 

[WNrforlife]

Sure am glad I never experienced any Southwest employees with your attitude!

[post="266552"][/post]​

Bite me