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Raising the checked bag fee by $5.00 seems like another short term customer unfriendly move. However the average customer will likely pony up the money and if the balance of the customer experience improves significantly then I think perhaps the stage will be set for growth, profitability and some raises for employees.
All in all not a horrible report, especially when you consider the numbers posted by other major carriers.
Let's see what happens next quarter. If US is to move forward they must continue to strive to improve the customer experience.
Raising the checked bag fee by $5.00 seems like another short term customer unfriendly move. However the average customer will likely pony up the money and if the balance of the customer experience improves significantly then I think perhaps the stage will be set for growth, profitability and some raises for employees.
Their business model doesn’t work for anything but a nitch market. In fact they have drop most of the things that made them special.
Along the same vane.
Along the same vane we all talk about the biz traveler being the lifeblood of airlines. I am starting to think that has been a huge myth too. Look at the airlines making money and it isn't with biz travel but heavy if not almost exclusive leisure travel and low, low fares.
I didn't think I was "Complaining" so pardon me.
As a non stop apologist for the shortcomings of US Airways you fail to see that the issue is NOT the $5.00 fee increase or the weak spin placed upon it in the e-mail I received.
The issue is VALUE for dollars spent.
Take Midwest for example. "Best Care in the Air" is not a slogan for them it's a business philosophy. Last time I flew them I had a food and beverage tab well north of $100.00 for the R/T and never once did a complaint land on these boards from me. WHY??? Because EVERY interaction with their staff was beyond positive. I felt more like an Elite with Midwest then I have on US in a long time.
On Midwest the HHD's work consistently, the food is of higher quality and cost more. When US realizes that there is a place for high quality service AND A La Carte pricing then they will have some pricing power. I'l easily overlook a great many things if I'm made to feel like a valued customer.
I've no problem paying extra for extra. US right now is nothing more than a poorly run airline with its hand out for money that IMO is UNEARNED based on the service provided.